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TDCX
TDCX
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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Customer Service Specialist - Onsite in Singapore

TDCX is hiring a Customer Service Specialist for an onsite, full-time role in Singapore. The position involves resolving customer and technical inquiries while supporting effective customer service workflows.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Resolve customer issues promptly through the designated support system.
  • Assist customers through engaging, empathetic, and high-quality one-to-one interactions.
  • Investigate and troubleshoot technical issues as needed.
  • Use internal and external tools to identify and resolve customer inquiries.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Build an understanding of the project’s technical backend and operational processes.
  • Strengthen technical knowledge and familiarity with common issues to provide more effective assistance.
  • Complete additional duties assigned by management and support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Requirements

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Related experience of around two years is preferred, though fresh graduates are welcome to apply.
  • Strong time-management skills and a drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Clear communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfortable using computers and mobile phones for email, basic internet and hardware troubleshooting, mobile-app installation, and payments.
  • Strong spoken and written English skills, plus proficiency in the language of the supported market.

Benefits

  • Attractive remuneration and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • Positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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