TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Specialist - Onsite in Singapore

TDCX is hiring a Customer Service Specialist for an onsite, full-time role in Singapore. The position involves resolving customer and technical inquiries while supporting effective customer service workflows.

विवरण

  • Resolve customer issues promptly through the designated support system.
  • Assist customers through engaging, empathetic, and high-quality one-to-one interactions.
  • Investigate and troubleshoot technical issues as needed.
  • Use internal and external tools to identify and resolve customer inquiries.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Build an understanding of the project’s technical backend and operational processes.
  • Strengthen technical knowledge and familiarity with common issues to provide more effective assistance.
  • Complete additional duties assigned by management and support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

आवश्यकताएँ

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Related experience of around two years is preferred, though fresh graduates are welcome to apply.
  • Strong time-management skills and a drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Clear communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfortable using computers and mobile phones for email, basic internet and hardware troubleshooting, mobile-app installation, and payments.
  • Strong spoken and written English skills, plus proficiency in the language of the supported market.

लाभ

  • Attractive remuneration and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • Positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

संबंधित नौकरियाँ

AT&T

Bilingual Spanish Retail Store Manager

AT&T

Lead daily operations at AT&T’s Dalton retail store, overseeing merchandising, sales targets, and team development. Help Spanish- and English-speaking customers access AT&T wireless services and technology.

खोलें
Modivcare

Claims Analyst III

Modivcare

Modivcare is hiring a remote Claims Analyst III in the United States to audit claims, resolve payment discrepancies, and improve claims systems. The role handles complex claim issues and includes mentoring junior team members.

खोलें
Horace Mann

Senior Large Loss Property Adjuster

Horace Mann

Handle high-exposure homeowner property claims for Horace Mann, an insurer serving educators. Investigate losses, analyze coverage, negotiate settlements, and support catastrophe response.

खोलें
Field Nation

Insurance Claims Associate — Field Nation, Dhaka

Field Nation

Investigate marketplace liability and injury claims, document cases, and support insurance operations at Field Nation. This full-time role follows a hybrid schedule in Dhaka, Bangladesh.

खोलें
Travelers

Auto Liability Claims Representative

Travelers

Investigate, evaluate, negotiate, and resolve injury and property damage claims for Travelers. Manage claim caseloads, settlements, litigation, and customer communications in a hybrid role.

खोलें
Arkansas Blue Cross and Blue Shield

Remote Medical Claims Specialist

Arkansas Blue Cross and Blue Shield

Process medical claims that require manual review for Arkansas Blue Cross and Blue Shield, investigating benefits, eligibility, coding, audits, and processing issues. This full-time remote role is based in the United States.

खोलें
Sedgwick

Workers’ Compensation Claims Examiner, Hawaii

Sedgwick

Handle complex workers’ compensation claims in Hawaii for Sedgwick, from exposure investigations through resolution. Duties include evaluating benefits, negotiating settlements, and coordinating with claimants, clients, and excess carriers.

खोलें
Great American Insurance Group

Senior Workers' Compensation Claims Specialist - Great American Insurance Group (Remote)

Great American Insurance Group
5,001 – 10,000 कर्मचारी
B2Bबीमा

Handle complex workers’ compensation claims in California and Oregon for Strategic Comp, a specialty insurance provider. Investigate claims, set reserves, negotiate settlements, and guide cases to resolution in a remote role.

खोलें
Mercury Insurance

Remote Property Claims Examiner II

Mercury Insurance

Investigate and settle moderate homeowners property claims for Mercury Insurance through virtual inspections, damage estimates, and negotiations with policyholders and vendors.

खोलें
Travelers

General Liability Claims Representative

Travelers

Manage injury and property damage claims for Travelers, a property and casualty insurer. Investigate coverage, liability, damages, reserves, and settlements, and issue claim payments.

खोलें