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Sourcefit
Sourcefit
1.001 – 5.000 Angajați
Asistență medicalăLogisticăMarketing
Sourcefit este o companie de externalizare a proceselor de afaceri care oferă soluții personalizate de recrutare prin externalizare offshore și nearshore. Cu sediul central în Filipine și birouri în Republica Dominicană, Armenia, Madagascar și Africa de Sud, compania sprijină organizații din domenii precum IT, finanțe, sănătate, retail, marketing și logistică. Serviciile sale includ vânzări prin telefon, asistență pentru clienți, moderarea conținutului, suport IT și dezvoltare web, echipele fiind structurate în funcție de nevoile operaționale ale fiecărui client. Contextul angajărilor la Sourcefit acoperă furnizarea acestor servicii externalizate de afaceri și de personal pentru organizații care caută capacități integrate de asistență.
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Locurile de muncă ale companiei

Remote IT Support Specialist (Healthcare Software) — Philippines

Provide phone-based, first-level Windows and software support to healthcare technology users. Resolve application questions, record CRM tickets, and escalate technical issues.

PHFilipineRemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență IT

Descriere

  • Handle inbound support calls from existing customers as their first point of contact.
  • Guide users through software features, system navigation, and general application use.
  • Record customer interactions and technical details accurately in the CRM.
  • Review tickets in daily meetings to monitor progress and support timely resolution.
  • Follow up on closed and pending tickets to confirm resolution and customer satisfaction.
  • Work with internal colleagues to escalate technical issues when needed.
  • Follow company procedures, service standards, and support best practices.
  • Help maintain a positive, energetic, fast-paced team environment.

Cerințe

  • At least two years of recent experience providing technical support by phone.
  • At least two years of recent experience in Windows IT support.
  • Strong knowledge of Windows 10 and 11 and related devices.
  • Excellent spoken and written English communication skills.
  • Strong interpersonal skills, including active listening and clear communication.
  • Ability to follow instructions, adapt quickly, and learn new tools and processes.
  • High school diploma or equivalent.
  • Experience in healthcare or supporting healthcare-related software.
  • Solid understanding of common healthcare and clinical terminology.
  • Previous experience with billing systems and electronic health record (EHR) platforms.
  • Demonstrated ability to work effectively in fast-paced, high-volume support environments.

Beneficii

  • Work from home.
  • Monday to Friday schedule.
  • U.S. Pacific Time (PST) holidays.

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