Sourcefit
Sourcefit
Sourcefit je podjetje za zunanje izvajanje poslovnih procesov, ki zagotavlja prilagojene rešitve za offshore in nearshore kadrovanje. S sedežem na Filipinih ter pisarnami v Dominikanski republiki, Armeniji, na Madagaskarju in v Južni Afriki podjetje podpira organizacije v sektorjih, kot so IT, finance, zdravstvo, maloprodaja, trženje in logistika. Njegove storitve vključujejo telefonsko prodajo, podporo strankam, moderiranje vsebin, IT-podporo in spletni razvoj, pri čemer so ekipe organizirane glede na operativne potrebe posamezne stranke. Zaposlovanje v podjetju je povezano z zagotavljanjem teh zunanjih poslovnih in kadrovskih storitev organizacijam, ki iščejo integrirane podporne zmogljivosti.

Remote IT Support Specialist (Healthcare Software) — Philippines

Provide phone-based, first-level Windows and software support to healthcare technology users. Resolve application questions, record CRM tickets, and escalate technical issues.

Opis

  • Handle inbound support calls from existing customers as their first point of contact.
  • Guide users through software features, system navigation, and general application use.
  • Record customer interactions and technical details accurately in the CRM.
  • Review tickets in daily meetings to monitor progress and support timely resolution.
  • Follow up on closed and pending tickets to confirm resolution and customer satisfaction.
  • Work with internal colleagues to escalate technical issues when needed.
  • Follow company procedures, service standards, and support best practices.
  • Help maintain a positive, energetic, fast-paced team environment.

Zahteve

  • At least two years of recent experience providing technical support by phone.
  • At least two years of recent experience in Windows IT support.
  • Strong knowledge of Windows 10 and 11 and related devices.
  • Excellent spoken and written English communication skills.
  • Strong interpersonal skills, including active listening and clear communication.
  • Ability to follow instructions, adapt quickly, and learn new tools and processes.
  • High school diploma or equivalent.
  • Experience in healthcare or supporting healthcare-related software.
  • Solid understanding of common healthcare and clinical terminology.
  • Previous experience with billing systems and electronic health record (EHR) platforms.
  • Demonstrated ability to work effectively in fast-paced, high-volume support environments.

Ugodnosti

  • Work from home.
  • Monday to Friday schedule.
  • U.S. Pacific Time (PST) holidays.

Sorodna delovna mesta