Sourcefit
Sourcefit
Sourcefit एक बिज़नेस प्रोसेस आउटसोर्सिंग कंपनी है, जो अनुकूलित ऑफशोर और नियरशोर स्टाफिंग समाधान प्रदान करती है। फिलीपींस में मुख्यालय और डोमिनिकन गणराज्य, आर्मेनिया, मेडागास्कर तथा दक्षिण अफ्रीका में कार्यालयों के साथ, कंपनी आईटी, वित्त, स्वास्थ्य सेवा, खुदरा, मार्केटिंग और लॉजिस्टिक्स जैसे क्षेत्रों में संगठनों को सहयोग देती है। इसकी सेवाओं में टेलीसेल्स, ग्राहक सहायता, कंटेंट मॉडरेशन, आईटी सहायता और वेब डेवलपमेंट शामिल हैं, जिनके लिए प्रत्येक ग्राहक की परिचालन आवश्यकताओं के अनुरूप टीमें गठित की जाती हैं। Sourcefit का नियुक्ति संदर्भ उन संगठनों के लिए इन आउटसोर्स्ड बिज़नेस और स्टाफिंग सेवाओं की डिलीवरी से जुड़ा है, जो एकीकृत सहायता क्षमताएँ चाहते हैं।

Remote IT Support Specialist (Healthcare Software) — Philippines

Provide phone-based, first-level Windows and software support to healthcare technology users. Resolve application questions, record CRM tickets, and escalate technical issues.

विवरण

  • Handle inbound support calls from existing customers as their first point of contact.
  • Guide users through software features, system navigation, and general application use.
  • Record customer interactions and technical details accurately in the CRM.
  • Review tickets in daily meetings to monitor progress and support timely resolution.
  • Follow up on closed and pending tickets to confirm resolution and customer satisfaction.
  • Work with internal colleagues to escalate technical issues when needed.
  • Follow company procedures, service standards, and support best practices.
  • Help maintain a positive, energetic, fast-paced team environment.

आवश्यकताएँ

  • At least two years of recent experience providing technical support by phone.
  • At least two years of recent experience in Windows IT support.
  • Strong knowledge of Windows 10 and 11 and related devices.
  • Excellent spoken and written English communication skills.
  • Strong interpersonal skills, including active listening and clear communication.
  • Ability to follow instructions, adapt quickly, and learn new tools and processes.
  • High school diploma or equivalent.
  • Experience in healthcare or supporting healthcare-related software.
  • Solid understanding of common healthcare and clinical terminology.
  • Previous experience with billing systems and electronic health record (EHR) platforms.
  • Demonstrated ability to work effectively in fast-paced, high-volume support environments.

लाभ

  • Work from home.
  • Monday to Friday schedule.
  • U.S. Pacific Time (PST) holidays.

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