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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Customer Service Representative - Singapore (Onsite)

TDCX is hiring a Customer Service Representative in Singapore to support customers across multiple communication channels. The role focuses on resolving issues, achieving first-contact resolution, and strengthening customer satisfaction.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver responsive customer support through the appropriate communication channels
  • Assess customer needs, investigate existing issues, and develop suitable solutions
  • Resolve misunderstandings and work toward first-contact resolution
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Apply established service procedures to consistently support high customer satisfaction
  • Develop lasting customer relationships by providing attentive, proactive assistance
  • Complete additional management-assigned duties within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System

Cerințe

  • Diploma or higher qualification, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor's, Postgraduate, Professional, or Master's Degree in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, along with proficiency in the language of the supported market

Beneficii

  • Competitive compensation with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities
  • Supportive workplace culture focused on long-term growth
  • Convenient location with direct public transport access
  • Flexible working options
  • Guidance and mentoring from experienced professionals
  • The opportunity to work for a globally recognized company with hundreds of industry awards

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