TDCX
TDCX
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.

Customer Service Representative - Singapore (Onsite)

TDCX is hiring a Customer Service Representative in Singapore to support customers across multiple communication channels. The role focuses on resolving issues, achieving first-contact resolution, and strengthening customer satisfaction.

Description

  • Deliver responsive customer support through the appropriate communication channels
  • Assess customer needs, investigate existing issues, and develop suitable solutions
  • Resolve misunderstandings and work toward first-contact resolution
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Apply established service procedures to consistently support high customer satisfaction
  • Develop lasting customer relationships by providing attentive, proactive assistance
  • Complete additional management-assigned duties within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System

Requirements

  • Diploma or higher qualification, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor's, Postgraduate, Professional, or Master's Degree in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, along with proficiency in the language of the supported market

Benefits

  • Competitive compensation with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities
  • Supportive workplace culture focused on long-term growth
  • Convenient location with direct public transport access
  • Flexible working options
  • Guidance and mentoring from experienced professionals
  • The opportunity to work for a globally recognized company with hundreds of industry awards

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