TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Representative - Singapore (Onsite)

TDCX is hiring a Customer Service Representative in Singapore to support customers across multiple communication channels. The role focuses on resolving issues, achieving first-contact resolution, and strengthening customer satisfaction.

विवरण

  • Deliver responsive customer support through the appropriate communication channels
  • Assess customer needs, investigate existing issues, and develop suitable solutions
  • Resolve misunderstandings and work toward first-contact resolution
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Apply established service procedures to consistently support high customer satisfaction
  • Develop lasting customer relationships by providing attentive, proactive assistance
  • Complete additional management-assigned duties within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System

आवश्यकताएँ

  • Diploma or higher qualification, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor's, Postgraduate, Professional, or Master's Degree in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, along with proficiency in the language of the supported market

लाभ

  • Competitive compensation with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities
  • Supportive workplace culture focused on long-term growth
  • Convenient location with direct public transport access
  • Flexible working options
  • Guidance and mentoring from experienced professionals
  • The opportunity to work for a globally recognized company with hundreds of industry awards

संबंधित नौकरियाँ

Mark Allen Group

Deputy Editor, Engineering Media

Mark Allen Group

Create print, digital, video and commercial content for Mark Allen Group’s specialist engineering publications. Cover industry events and support editorial teams across the UK and overseas.

खोलें
Vori Health

Remote Clinical Practice Manager – Tennessee

Vori Health

Manage patient support and clinical operations for Vori Health’s virtual musculoskeletal practice. Oversee scheduling, care coordination, compliance, and a remote support team.

खोलें
Intetics

Remote Data Entry Specialist (Ukraine)

Intetics

Update real-time traffic incidents for Intetics’ global mapping platform. Monitor and resolve incidents during night shifts scheduled to Kyiv time.

खोलें
GoodLeap

Collections Specialist

GoodLeap

Handle overdue loan accounts for GoodLeap’s personal finance team, helping customers bring payments up to date. The role includes inbound and outbound calls, collection targets, and accurate account records.

खोलें
Villas of Holly Brook

Business Office Manager, Assisted Living

Villas of Holly Brook
1,001 – 5,000 कर्मचारी
B2Cस्वास्थ्य सेवा

Oversee administrative records and office operations for assisted living and memory care services. Handle deposits, supplies, compliance files, and support for monthly accounting close.

खोलें
Connexus Resource Group

Bilingual Spanish Customer Service Representative

Connexus Resource Group

Support Connexus Resource Group customers in English and Spanish by phone, email, and live chat. Resolve account questions and keep clear records of customer interactions.

खोलें
Zywie

Remote Customer Service Representative at Zywie (United States)

Zywie

Support patients and medical providers using Zywie’s remote cardiac monitoring technology. Answer questions, resolve concerns, and keep patient records accurate.

खोलें
Acorn Stairlifts, Inc.

Customer Support Agent – Orlando, FL (On-Site)

Acorn Stairlifts, Inc.

Support Acorn Stairlifts customers and dealers with technical questions, service scheduling, warranty assistance, and RMA processing. This full-time, on-site role is based in Orlando, Florida.

खोलें
Vehlo

Remote Customer Support Specialist, Shop Boss

Vehlo

Support Vehlo customers using its auto repair shop software by resolving application, configuration, and workflow issues. Assist users through phone, email, chat, and screen sharing.

खोलें
Vehlo

Remote Customer Support Specialist, Tire Guru (Utah)

Vehlo

Support auto repair shops using Vehlo’s Tire Guru software through client training, troubleshooting, and relationship management.

खोलें