IT Talent Acquisition Specialist
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Acorn Stairlifts, Inc. manufactures and sells mobility stairlifts directly to consumers, helping people with reduced mobility move between floors at home. Its product range includes straight, curved, and outdoor stairlifts, alongside installation, servicing, and aftercare. The company also offers home or virtual surveys and StairSafe, a feature for remote activity monitoring. With global operations and a focus on consumer sales and on-site installation, Acorn works across healthcare, manufacturing, and hardware.
Customer Support Agent – Orlando, FL (On-Site)
Support Acorn Stairlifts customers and dealers with technical questions, service scheduling, warranty assistance, and RMA processing. This full-time, on-site role is based in Orlando, Florida.
विवरण
- Handle customer and dealer inquiries as their primary contact
- Address customer concerns with empathy and professionalism
- Offer basic technical help and escalate complex issues
- Record customer interactions and prepare incident reports
- Confirm service visits and coordinate daily schedules
- Help customers order parts and arrange service calls
- Check warranty coverage and assist with invoicing or collections
- Spot recurring service problems and escalate them as needed
- Process return merchandise authorizations (RMAs)
- Reply to support requests by phone and email
- Observe company safety, security, and operating procedures
आवश्यकताएँ
- Strong phone skills suited to customer service work
- Mechanical aptitude is helpful
- Proficiency with Microsoft Windows
- Strong typing ability
- Excellent spoken and written communication
- Customer-focused approach and attentive listening
- Professional handling of challenging situations
- Strong analysis and troubleshooting skills
- Collaborative and adaptable
- Comfort working in a changing environment
- Dependability, a strong work ethic, and reliable schedule adherence
- Ability to occasionally lift up to 10 pounds
- Primarily desk-based work involving regular sitting, speaking, and listening
- Preferred: an associate degree, 2–4 years of customer support or related experience, or an equivalent combination of education and experience
लाभ
- Comprehensive medical, dental, and vision coverage
- Company 401(k) plan with employer matching
- Company-paid life insurance
- Company-paid short- and long-term disability coverage
- Seven paid holidays
- Ten days of paid time off per year
- Annual paid time off increases to 15 days after two years
- Supportive, energetic workplace that celebrates success
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