Acorn Stairlifts, Inc.
Acorn Stairlifts, Inc.
Acorn Stairlifts, Inc. manufactures and sells mobility stairlifts directly to consumers, helping people with reduced mobility move between floors at home. Its product range includes straight, curved, and outdoor stairlifts, alongside installation, servicing, and aftercare. The company also offers home or virtual surveys and StairSafe, a feature for remote activity monitoring. With global operations and a focus on consumer sales and on-site installation, Acorn works across healthcare, manufacturing, and hardware.

Customer Support Agent – Orlando, FL (On-Site)

Support Acorn Stairlifts customers and dealers with technical questions, service scheduling, warranty assistance, and RMA processing. This full-time, on-site role is based in Orlando, Florida.

Сипаттама

  • Handle customer and dealer inquiries as their primary contact
  • Address customer concerns with empathy and professionalism
  • Offer basic technical help and escalate complex issues
  • Record customer interactions and prepare incident reports
  • Confirm service visits and coordinate daily schedules
  • Help customers order parts and arrange service calls
  • Check warranty coverage and assist with invoicing or collections
  • Spot recurring service problems and escalate them as needed
  • Process return merchandise authorizations (RMAs)
  • Reply to support requests by phone and email
  • Observe company safety, security, and operating procedures

Талаптар

  • Strong phone skills suited to customer service work
  • Mechanical aptitude is helpful
  • Proficiency with Microsoft Windows
  • Strong typing ability
  • Excellent spoken and written communication
  • Customer-focused approach and attentive listening
  • Professional handling of challenging situations
  • Strong analysis and troubleshooting skills
  • Collaborative and adaptable
  • Comfort working in a changing environment
  • Dependability, a strong work ethic, and reliable schedule adherence
  • Ability to occasionally lift up to 10 pounds
  • Primarily desk-based work involving regular sitting, speaking, and listening
  • Preferred: an associate degree, 2–4 years of customer support or related experience, or an equivalent combination of education and experience

Артықшылықтар

  • Comprehensive medical, dental, and vision coverage
  • Company 401(k) plan with employer matching
  • Company-paid life insurance
  • Company-paid short- and long-term disability coverage
  • Seven paid holidays
  • Ten days of paid time off per year
  • Annual paid time off increases to 15 days after two years
  • Supportive, energetic workplace that celebrates success

Ұқсас жұмыс орындары

Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific

Lead Clarity PPM development and enterprise application support, including integrations, upgrades, and production troubleshooting. Support SOX controls, on-call operations, deployments, and technical knowledge transfer.

Ашу
Thermo Fisher Scientific

Senior Clarity PPM Systems Developer

Thermo Fisher Scientific

Lead development and support for Thermo Fisher Scientific’s Clarity PPM platform, including integrations, upgrades, and production releases. Provide advanced troubleshooting, technical governance, mentoring, and SOX-compliant operations.

Ашу
GFN

IT Trainer Trainee, System Integration

GFN

Train to teach system integration as an IT trainer, delivering practical instruction in line with the IHK curriculum. Help develop GFN’s digital education and career transition programs.

Ашу
Chargeflow

Customer-Facing Implementation Engineer

Chargeflow

Lead API integrations and enterprise onboarding for Chargeflow’s AI-powered chargeback and fraud platform. Manage customer implementations from contract signing through go-live in a hybrid role in Modi’in, Israel.

Ашу
smartkündigen OHG

Junior Sales Manager (Remote, Germany)

smartkündigen OHG
11 – 50 Қызметкерлер
B2CSaaSӨнімділік

Advise customers, manage existing accounts, and close sales for smartkündigen’s digital cancellation service. Fully remote in Germany, with no cold calling.

Ашу
CleanHub

Responsible Sourcing Initiative Technical Support Consultant

CleanHub

Advise CleanHub on aligning its plastic waste programme safeguards with the RSI Harmonized Framework. Lead regional training, technical support and partner sessions across India, Indonesia and Tanzania.

Ашу
DATAGROUP

IT Network Systems Engineer, LAN/WLAN

DATAGROUP
1 001 – 5 000 Қызметкерлер
SaaSКонсалтингМаркетинг

Support and operate customer LAN/WLAN networks for German IT services provider DATAGROUP. Configure Cisco environments, resolve network faults, and provide second-level support.

Ашу
OPENLANE

Senior IT Support Analyst

OPENLANE

Provide first-line IT support and basic security triage for OPENLANE employees across its digital used-vehicle marketplace. Troubleshoot hardware, software, access, and application issues while helping employees resolve incidents securely.

Ашу
METALINE

Full-Stack Java Developer (Spring, Vue.js)

METALINE

Join METALINE as a Java/Spring and Vue.js full-stack developer, building e-commerce platforms, REST APIs, and CI/CD integrations. METALINE specializes in managed IT services, data centers, and IT services.

Ашу
AstraZeneca

Senior Digital Business Process Product Lead

AstraZeneca

Lead digital products that modernize AstraZeneca’s regulated cell therapy operations, connecting planning, manufacturing, laboratory, quality, and supply chain systems.

Ашу