TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Representative - Singapore (Onsite)

TDCX is hiring a Customer Service Representative in Singapore to support customers across multiple communication channels. The role focuses on resolving issues, achieving first-contact resolution, and strengthening customer satisfaction.

Сипаттама

  • Deliver responsive customer support through the appropriate communication channels
  • Assess customer needs, investigate existing issues, and develop suitable solutions
  • Resolve misunderstandings and work toward first-contact resolution
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Apply established service procedures to consistently support high customer satisfaction
  • Develop lasting customer relationships by providing attentive, proactive assistance
  • Complete additional management-assigned duties within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System

Талаптар

  • Diploma or higher qualification, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor's, Postgraduate, Professional, or Master's Degree in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, along with proficiency in the language of the supported market

Артықшылықтар

  • Competitive compensation with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities
  • Supportive workplace culture focused on long-term growth
  • Convenient location with direct public transport access
  • Flexible working options
  • Guidance and mentoring from experienced professionals
  • The opportunity to work for a globally recognized company with hundreds of industry awards

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