TDCX
TDCX
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.

Customer Service Representative - Singapore (Onsite)

TDCX is hiring a Customer Service Representative in Singapore to support customers across multiple communication channels. The role focuses on resolving issues, achieving first-contact resolution, and strengthening customer satisfaction.

Tavsif

  • Deliver responsive customer support through the appropriate communication channels
  • Assess customer needs, investigate existing issues, and develop suitable solutions
  • Resolve misunderstandings and work toward first-contact resolution
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Apply established service procedures to consistently support high customer satisfaction
  • Develop lasting customer relationships by providing attentive, proactive assistance
  • Complete additional management-assigned duties within the employment category and contribute to the effective implementation, maintenance, and continuous improvement of TDCX's Quality Management System

Talablar

  • Diploma or higher qualification, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor's, Postgraduate, Professional, or Master's Degree in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, along with proficiency in the language of the supported market

Imtiyozlar

  • Competitive compensation with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities
  • Supportive workplace culture focused on long-term growth
  • Convenient location with direct public transport access
  • Flexible working options
  • Guidance and mentoring from experienced professionals
  • The opportunity to work for a globally recognized company with hundreds of industry awards

O‘xshash ish o‘rinlari

WEX

Software Development Engineer III, AI Agentic Systems

WEX

Build AI agent workflows, cloud infrastructure, and resilient services at WEX. Lead architecture, delivery pipelines, incident response, and engineering mentorship.

Ochish
Evident Scientific

Technical Sales Representative, California

Evident Scientific

Sell microscopy and instrumentation solutions to materials science customers across California. Manage territory accounts, product demonstrations, sales campaigns, and growth plans.

Ochish
Graham Healthcare Group

Remote Health Information Management Coordinator

Graham Healthcare Group

Coordinate medical records and compliance documentation for Graham Healthcare Group’s home health and hospice companies. Support physician communications, audits, record releases, and electronic signatures.

Ochish