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Cyberlogic
Cyberlogic
51 – 200 Angajați
SaaSSecuritate cibernetică
Cyberlogic oferă servicii IT gestionate, soluții cloud și suport pentru securitate cibernetică pentru companii. Activitatea sa include monitorizarea infrastructurii, migrarea în cloud și detectarea amenințărilor cibernetice, ajutând organizațiile să își gestioneze investițiile tehnologice, să își consolideze mediile IT și să adopte operațiuni digitale mai eficiente. Compania este partener cloud Microsoft de nivel Tier 1 și partener Gold Dell, iar profilul său poate fi relevant pentru profesioniștii care explorează oportunități în domeniile securității cibernetice, SaaS, cloud și serviciilor tehnologice gestionate.
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Locurile de muncă ale companiei

Client Support Services Coordinator (CSS Coordinator) — Hybrid, Johannesburg

Coordinate service desk tickets, technicians, schedules, and client support for Cyberlogic’s managed IT and cybersecurity operations. Help maintain service quality across South Africa.

ZAAfrica de SudHibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Route incoming requests and incidents to the appropriate team members
  • Set ticket priorities according to urgency and business impact
  • Work with team members and Team Leads to manage high-priority issues
  • Support interns with ticket triage, priority assignment, updates, and accurate classification
  • Audit tickets and correct classification errors
  • Arrange and schedule on-site technical support visits
  • Manage team rotations, weekly schedules, responsibilities, availability, and shift coverage
  • Organise on-site support work with technicians
  • Coordinate client orders, deliveries, equipment collections, and drop-offs
  • Support the handling of procurement equipment in the office PC LAB
  • Help technicians use CSS IT tools and systems effectively
  • Train and onboard CSS team members in ticket management and commonly used IT tools
  • Track industry developments and emerging technologies
  • Prepare open- and closed-ticket reports for Service Delivery Managers and Team Leaders
  • Allocate team members to projects and coordinate related project management activities
  • Communicate professionally with end users and respond to their needs and concerns
  • Support continuous training and professional development for team members
  • Promote collaboration, open communication, and a supportive team culture
  • Identify workflow improvements and help raise service standards
  • Collect feedback from technicians, end users, and stakeholders to inform improvements
  • Monitor technician availability and readiness to answer calls promptly

Cerințe

  • National Senior Certificate
  • ITIL Foundation certification
  • CompTIA A+ certification
  • Two to three years of Service Desk experience
  • Three to five years of experience working with customers and clients
  • CompTIA Network+ certification is beneficial
  • Previous experience in the Managed Service Provider industry is beneficial
  • Basic Microsoft 365 knowledge
  • Basic desktop support knowledge
  • Intermediate proficiency with ticketing management systems
  • Basic reporting skills
  • Basic networking knowledge
  • Ability to explain technical concepts in clear, relatable language
  • Strong listening skills
  • Demonstrated striving, collaboration, tenacity, directness, influence, structure, calmness, rationality, adaptability, self-development, attention to detail, and listening

Beneficii

  • Hybrid or remote work arrangement
  • Reliable internet connectivity and a suitable home working environment for remote work

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