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Cyberlogic
Cyberlogic
51 – 200 Employees
CybersecuritySaaS
Cyberlogic provides managed IT services, cloud solutions, and cybersecurity support for businesses. Its work includes infrastructure monitoring, cloud migration, and cyber threat detection, helping organizations manage technology investments, strengthen IT environments, and adopt more effective digital operations. The company is a Tier 1 Microsoft cloud partner and Gold Dell Partner, and its profile may be relevant to professionals exploring opportunities in cybersecurity, SaaS, cloud, and managed technology services.
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Client Support Services Coordinator (CSS Coordinator) — Hybrid, Johannesburg

Coordinate service desk tickets, technicians, schedules, and client support for Cyberlogic’s managed IT and cybersecurity operations. Help maintain service quality across South Africa.

ZASouth AfricaHybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredClient ServicesClient Services Representative

Description

  • Route incoming requests and incidents to the appropriate team members
  • Set ticket priorities according to urgency and business impact
  • Work with team members and Team Leads to manage high-priority issues
  • Support interns with ticket triage, priority assignment, updates, and accurate classification
  • Audit tickets and correct classification errors
  • Arrange and schedule on-site technical support visits
  • Manage team rotations, weekly schedules, responsibilities, availability, and shift coverage
  • Organise on-site support work with technicians
  • Coordinate client orders, deliveries, equipment collections, and drop-offs
  • Support the handling of procurement equipment in the office PC LAB
  • Help technicians use CSS IT tools and systems effectively
  • Train and onboard CSS team members in ticket management and commonly used IT tools
  • Track industry developments and emerging technologies
  • Prepare open- and closed-ticket reports for Service Delivery Managers and Team Leaders
  • Allocate team members to projects and coordinate related project management activities
  • Communicate professionally with end users and respond to their needs and concerns
  • Support continuous training and professional development for team members
  • Promote collaboration, open communication, and a supportive team culture
  • Identify workflow improvements and help raise service standards
  • Collect feedback from technicians, end users, and stakeholders to inform improvements
  • Monitor technician availability and readiness to answer calls promptly

Requirements

  • National Senior Certificate
  • ITIL Foundation certification
  • CompTIA A+ certification
  • Two to three years of Service Desk experience
  • Three to five years of experience working with customers and clients
  • CompTIA Network+ certification is beneficial
  • Previous experience in the Managed Service Provider industry is beneficial
  • Basic Microsoft 365 knowledge
  • Basic desktop support knowledge
  • Intermediate proficiency with ticketing management systems
  • Basic reporting skills
  • Basic networking knowledge
  • Ability to explain technical concepts in clear, relatable language
  • Strong listening skills
  • Demonstrated striving, collaboration, tenacity, directness, influence, structure, calmness, rationality, adaptability, self-development, attention to detail, and listening

Benefits

  • Hybrid or remote work arrangement
  • Reliable internet connectivity and a suitable home working environment for remote work

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