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Kiwi
Kiwi
51 – 200 Angajați
Sponsor pentru viza H1BAsigurăriConsultanțăFintech
Kiwi este o companie de tehnologie financiară axată pe împrumuturi personale și construirea istoricului de credit. Platforma sa digitală le permite clienților să solicite online împrumuturi de până la 3.000 de dolari fără ca scorul lor de credit să fie afectat, oferind în același timp opțiuni flexibile de rambursare și plăți automate. Kiwi raportează, de asemenea, plățile eligibile către birourile de credit, ajutându-i pe clienți să își construiască un istoric de credit mai solid, iar protecția datelor este integrată în experiența de creditare.
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Locurile de muncă ale companiei

Bilingual Customer Support Agent Dominican Republic Hybrid

Support Kiwi’s Spanish- and English-speaking fintech customers through phone, chat, and email. Explain personal-loan information clearly while meeting financial compliance requirements.

DORepublica DominicanăHibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți

Descriere

  • Support Kiwi customers across its product range
  • Manage day-to-day customer requests through phone, chat, and email
  • Communicate clearly and empathetically in both Spanish and English
  • Explain financial terminology in an accessible way
  • Apply Kiwi policies and applicable compliance requirements
  • Resolve customer issues during the first interaction whenever possible
  • Record each customer case accurately
  • Coordinate with agents and internal departments to maintain strong service quality

Cerințe

  • At least two years of experience in a BPO, call center, or comparable customer-facing position
  • Native Spanish and fluent written and spoken English
  • Experience with Zendesk, Atlassian tools such as Jira and Confluence, and other support platforms; able to work across multiple systems simultaneously
  • Working knowledge of interest rates, credit scores, loan terms, days past due, and related financial concepts
  • Availability for early or late shifts and rotating weekends
  • Advanced conversational English proficiency
  • Prior financial-industry experience, as required by the application form
  • Zendesk experience, as required by the application form

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