Kiwi
Kiwi
Kiwi — жеке несиелендіруге және кредиттік тарих қалыптастыруға бағытталған финтех компания. Оның цифрлық платформасы клиенттерге кредиттік ұпайына әсер етпей, 3 000 АҚШ долларына дейінгі несиеге онлайн өтініш беруге мүмкіндік береді, сондай-ақ икемді өтеу нұсқалары мен автоматты төлемдерді ұсынады. Kiwi талаптарға сай төлемдер туралы кредиттік бюроларға да хабарлап, клиенттерге кредиттік тарихын жақсартуға көмектеседі, ал деректерді қорғау несие алу үдерісіне кіріктірілген.

Bilingual Customer Support Agent Dominican Republic Hybrid

Support Kiwi’s Spanish- and English-speaking fintech customers through phone, chat, and email. Explain personal-loan information clearly while meeting financial compliance requirements.

Сипаттама

  • Support Kiwi customers across its product range
  • Manage day-to-day customer requests through phone, chat, and email
  • Communicate clearly and empathetically in both Spanish and English
  • Explain financial terminology in an accessible way
  • Apply Kiwi policies and applicable compliance requirements
  • Resolve customer issues during the first interaction whenever possible
  • Record each customer case accurately
  • Coordinate with agents and internal departments to maintain strong service quality

Талаптар

  • At least two years of experience in a BPO, call center, or comparable customer-facing position
  • Native Spanish and fluent written and spoken English
  • Experience with Zendesk, Atlassian tools such as Jira and Confluence, and other support platforms; able to work across multiple systems simultaneously
  • Working knowledge of interest rates, credit scores, loan terms, days past due, and related financial concepts
  • Availability for early or late shifts and rotating weekends
  • Advanced conversational English proficiency
  • Prior financial-industry experience, as required by the application form
  • Zendesk experience, as required by the application form

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