Customer Support Agent (9-Month Contract)
Phorest Software
Support Phorest salon and medspa software customers by resolving technical and service queries. Troubleshoot issues, guide customers, and share feedback to help improve the product.
Deschide
Prollenium Medical Technologies Inc. este o companie canadiană din domeniul sănătății, specializată în estetica medicală. Fondată în 2002, compania cercetează, dezvoltă și produce produse de umplere dermică pe bază de acid hialuronic și produse conexe, inclusiv gama Revanesse. Activitatea sa cuprinde dezvoltarea de produse inovatoare, producția la standarde de calitate, vânzările globale și sprijinirea practicienilor din domeniul esteticii din întreaga lume.
Bilingual Customer Service Representative (English/French) – Richmond Hill Hybrid
Support English- and French-speaking customers for Prollenium Medical Technologies’ medical aesthetics products. This hybrid Richmond Hill role covers orders, account management, billing inquiries, and issue resolution.
Descriere
- Deliver professional customer support to English- and French-speaking customers by phone and email.
- Process orders, payments, refunds, returns, and account updates accurately and efficiently.
- Address questions about orders, products, accounts, billing, and service issues.
- Create customer accounts and verify required details, including medical licences when applicable.
- Enter customer records into company systems and validate licence and reporting information.
- Work with Sales, Shipping, Logistics, Finance, QA/QC, and other teams to resolve customer and order issues.
- Assist Sales representatives with account details, order questions, and reporting.
- Document customer complaints and adverse events, escalating them to the appropriate Quality team.
- Keep customer records complete and accurate across company systems.
- Build detailed knowledge of Prollenium’s products and services.
- Report to the Customer Service Supervisor.
Cerințe
- Bring 2–3 years of customer service experience, ideally in healthcare, medical devices, pharmaceuticals, aesthetics, or another regulated field.
- Demonstrate fluency in English and French, with strong written and verbal communication in both languages.
- Hold a High School Diploma.
- A College Diploma or other post-secondary education is preferred.
- Have experience managing customer questions, orders, accounts, billing, and payments.
- Use Microsoft Office confidently.
- Experience with CRM, ERP, or order management software is preferred.
- Communicate professionally with healthcare providers, including physicians and clinic staff.
- Apply strong communication, organization, problem-solving, and multitasking abilities.
- Be available for Monday-to-Friday shifts from 11 a.m. to 7 p.m.
Beneficii
- Competitive compensation.
- Benefits.
- Professional development opportunities.
- Hybrid work arrangement with one work-from-home day each week.
Locuri de muncă similare
Aftersales Manager, Americas
Vitrolife Group
Statele Unite ale Americii
Colorado
Florida
PennsylvaniaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManagerLead remote aftersales engineers and service partners supporting Vitrolife fertility medical devices across the Americas. Build strong technical service, customer satisfaction, and operational performance.
Deschide
Onsite Desktop Support Technician
KAHUNAStatele Unite ale AmericiiColorado50.000 $ – 65.000 $ / an
La sediuNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăInginer de suportSupport Kahuna’s Windows workplace, hardware, networks, and users. Troubleshoot desktops, applications, and connectivity onsite in Broomfield, Colorado.
Deschide
American Express Customer Care Professional, Small Business Servicing
American Express
FilipineHibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență cliențiSupport American Express small business customers by resolving account concerns and recommending relevant solutions. Build customer relationships through hybrid service operations.
Deschide
Bilingual Customer Support Specialist
PaynadaStatele Unite ale Americii23 $ – 27 $ / oră
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență cliențiSupport U.S. merchants and sales agents in English and Spanish with payment equipment, point-of-sale setup, troubleshooting, and merchant services.
Deschide
Technical Support Analyst, Pharmacy Systems
ScriptProStatele Unite ale Americii
Kansas
Missouri24 $ / oră
HibridNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăInginer de suportResolve customer issues remotely across ScriptPro pharmacy systems, hardware, software, and user accounts. The role includes troubleshooting, ticket management, and support for customer and research projects.
Deschide
Customer Care Specialist, Germany (Remote)
Trimble Inc.
GermaniaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență cliențiSupport customers across Trimble’s Transporeon logistics platform in German, Spanish, and English, resolving issues and coordinating improvement initiatives. This full-time role is remote from Germany.
Deschide
Technical Support Engineer — Remote in the Philippines
CommitFilipineRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăInginer de suportTroubleshoot networking, infrastructure, and edge systems supporting real-time video streaming and AI workloads. Help keep cloud and hybrid deployments reliable through incident response, diagnostics, and automation.
Deschide
Senior Customer Development Manager, Military Sales (Texas Remote)
Jack Link's Protein SnacksStatele Unite ale Americii
Texas140.000 $ – 170.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăManagerLead military-channel sales, distribution, and category growth for Link Snacks’ meat-snack brands. Manage key accounts including DeCA, AAFES, NEXCOM, MCX, and CGX, alongside broker relationships.
Deschide
Customer Service Advisor, Deutsche Bank Hamburg
Deutsche BankAdvise private customers at Deutsche Bank branches in Hamburg, handle cash desk transactions, and help customers use digital banking services. Schedule appointments and connect customers with branch advisors.
Deschide