American Express este o companie globală de servicii financiare care activează în domeniile bancar, financiar și al plăților între companii. Activitatea sa include carduri de credit pentru consumatori, companii și corporații; servicii de plată și pentru comercianți; conturi de economii, certificate de depozit și împrumuturi personale; precum și programe de recompense, programe de călătorii, soluții de plată pentru companii, educație financiară, servicii de securitate și asistență pentru membrii care dețin carduri și pentru comercianți.
American Express Customer Care Professional, Small Business Servicing
Support American Express small business customers by resolving account concerns and recommending relevant solutions. Build customer relationships through hybrid service operations.
Descriere
- Answer customer account questions in a fast-paced, structured service environment
- Review and analyze account information
- Recommend personalized solutions and relevant offers that highlight membership benefits and encourage engagement
- Investigate product and service inquiries by asking questions to identify the cause of each issue
- Choose and explain the most suitable solution to strengthen customer advocacy
- Follow quality and compliance standards
- Record relevant account details and provide solutions suited to each customer
- Build and maintain customer relationships with every interaction
- Meet performance goals for customer satisfaction, effectiveness, efficiency, and quality
Cerințe
- At least 2 years of BPO experience
- Applicants with a bachelor’s degree, associate degree, or some college coursework are eligible
- Preferred experience with customer voice metrics, NPS or CSAT, and average handle time
- B2B or B2C servicing experience and banking or financial services experience are preferred
- Experience in premium customer service or sales
- Strong interest in building customer loyalty through attentive listening and relationship building
- Value generation or consultative selling experience is an advantage
- Currently employed applicants are preferred; unemployed applicants may be considered if they have been unemployed for no more than 6 months before the target start date
- Able to work in a hybrid arrangement
- Internet plan or speed of at least 25 Mbps for working from home
- A private, quiet workspace at home
- Successful completion of a background check
Beneficii
- Competitive base pay
- Bonus incentives
- Financial wellness and retirement support
- Medical, dental, vision, life insurance, and disability coverage, depending on location
- Flexible work arrangements, including hybrid, onsite, or virtual options, based on the role and business needs
- Paid parental leave, depending on location
- Complimentary access to onsite wellness centers with nurses and doctors, depending on location
- Confidential counseling through the Healthy Minds program at no cost
- Career development and training
- Performance-based incentives
- Walk-in applications processed the same day