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American Express
American Express
B2BBankingFinance
American Express is a global financial services company operating across banking, finance, and B2B payments. Its business includes consumer, business, and corporate credit cards; payment and merchant services; savings accounts, certificates of deposit, and personal loans; as well as rewards, travel programs, corporate payment solutions, financial education, security services, and cardmember and merchant support.
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American Express Customer Care Professional, Small Business Servicing

Support American Express small business customers by resolving account concerns and recommending relevant solutions. Build customer relationships through hybrid service operations.

PHPhilippinesHybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support

Description

  • Answer customer account questions in a fast-paced, structured service environment
  • Review and analyze account information
  • Recommend personalized solutions and relevant offers that highlight membership benefits and encourage engagement
  • Investigate product and service inquiries by asking questions to identify the cause of each issue
  • Choose and explain the most suitable solution to strengthen customer advocacy
  • Follow quality and compliance standards
  • Record relevant account details and provide solutions suited to each customer
  • Build and maintain customer relationships with every interaction
  • Meet performance goals for customer satisfaction, effectiveness, efficiency, and quality

Requirements

  • At least 2 years of BPO experience
  • Applicants with a bachelor’s degree, associate degree, or some college coursework are eligible
  • Preferred experience with customer voice metrics, NPS or CSAT, and average handle time
  • B2B or B2C servicing experience and banking or financial services experience are preferred
  • Experience in premium customer service or sales
  • Strong interest in building customer loyalty through attentive listening and relationship building
  • Value generation or consultative selling experience is an advantage
  • Currently employed applicants are preferred; unemployed applicants may be considered if they have been unemployed for no more than 6 months before the target start date
  • Able to work in a hybrid arrangement
  • Internet plan or speed of at least 25 Mbps for working from home
  • A private, quiet workspace at home
  • Successful completion of a background check

Benefits

  • Competitive base pay
  • Bonus incentives
  • Financial wellness and retirement support
  • Medical, dental, vision, life insurance, and disability coverage, depending on location
  • Flexible work arrangements, including hybrid, onsite, or virtual options, based on the role and business needs
  • Paid parental leave, depending on location
  • Complimentary access to onsite wellness centers with nurses and doctors, depending on location
  • Confidential counseling through the Healthy Minds program at no cost
  • Career development and training
  • Performance-based incentives
  • Walk-in applications processed the same day

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