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ScriptPro
ScriptPro
501 – 1.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăIndustria prelucrătoare
ScriptPro dezvoltă tehnologii și soluții operaționale pentru farmacii, ajutându-le să gestioneze eliberarea medicamentelor, fluxurile de lucru, serviciile clinice și performanța financiară. Portofoliul său include sisteme robotizate pentru eliberarea medicamentelor pe bază de rețetă, ambalaje care sprijină respectarea tratamentului, sisteme de administrare a farmaciilor și instrumente pentru interacțiunea cu pacienții, concepute să simplifice operațiunile zilnice, să susțină administrarea corectă a medicamentelor, să reducă erorile și să îmbunătățească îngrijirea pacienților. Cu rădăcini în domeniul sănătății și aplicații care se extind în consultanță și producție, ScriptPro activează la intersecția dintre practica farmaceutică, automatizare și tehnologie.
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Locurile de muncă ale companiei

Technical Support Analyst, Pharmacy Systems

Resolve customer issues remotely across ScriptPro pharmacy systems, hardware, software, and user accounts. The role includes troubleshooting, ticket management, and support for customer and research projects.

USStatele Unite ale AmericiiKSKansasMOMissouri
24 $ / oră
HibridNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăInginer de suport
Securitate cibernetică

Descriere

  • Handle inbound customer calls and resolve issues through remote support.
  • Create, track, and escalate customer inquiries in the ticketing system.
  • Answer how-to questions and troubleshoot complex technical issues.
  • Support customer service and research projects as needed.
  • Troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals.
  • Maintain, upgrade, or replace software and provide hardware support.
  • Manage user account details, permissions, security, and system groups.
  • Build and maintain working knowledge of ScriptPro systems.
  • Report to the Technical Support Supervisor.
  • Follow cybersecurity and privacy policies for protecting personal and health information.
  • Complete annual cybersecurity and privacy awareness training.
  • Work Sunday through Thursday, 9:00 a.m. to 5:30 p.m. CST.

Cerințe

  • Associate degree in an engineering or technology-related field, a bachelor's degree or equivalent, or two years of related experience.
  • Basic knowledge of Windows XP, 7, 10, and 11.
  • Working knowledge of desktop and peripheral troubleshooting.
  • Familiarity with ticketing or service desk software and SLA-based resolution times is preferred.
  • Problem-solving and analytical skills.
  • Positive attitude, initiative, and persistence.
  • Strong customer service skills.
  • Strong written and verbal communication skills.
  • Ability to manage competing priorities with attention to detail.
  • Valid driver's license.
  • Willingness to travel by air for work duties if located outside the area.
  • Reliable high-speed internet with a wired connection.
  • A distraction-free home office workspace.
  • Willingness to join video meetings with the camera on.
  • Ability to obtain Department of Defense security clearance after hire.
  • Ability to pass a comprehensive background check after a job offer.
  • Authorization to work in the United States; visa sponsorship is not offered.
  • Ability to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach.
  • Ability to solve problems, learn through practical experience, and interpret instructions.
  • Completion of annual cybersecurity and privacy awareness training.

Beneficii

  • Medical, dental, and vision coverage.
  • Short-term disability coverage.
  • Company-paid life insurance and long-term disability coverage.
  • 24/7 access to an on-campus gym.
  • Vitality wellness program that can help reduce premium costs.
  • Paid time off.
  • Maternity, paternity, and adoption leave.
  • Nine paid holidays.
  • Paid volunteer hours.
  • Employee assistance program.
  • Company-sponsored events and team-building activities.
  • 401(k) retirement plan with company match.
  • Financial investment services.
  • Employee discounts on products and services.
  • Remote work from home.
  • Reliable high-speed internet with a wired connection.
  • A distraction-free home office workspace.

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