Sitemate dezvoltă software bazat pe cloud pentru colectarea datelor și gestionarea informațiilor de către echipele operaționale. Sistemele sale personalizabile sprijină gestionarea activelor, urmărirea flotelor, procesele de siguranță și calitate și derularea proiectelor, ajutând organizațiile să colecteze informații pe teren, să gestioneze fluxurile de lucru și să genereze rapoarte mai clare de pe o platformă centralizată. Accesul de pe dispozitive mobile conectează echipele din teren cu cele de la birou în domenii precum construcțiile, infrastructura, energia, logistica, producția și consultanța.
SMB Customer Success Manager, Sydney (Hybrid)
Guide small and midsize business customers through onboarding, product adoption, and retention. Support Sitemate’s AI software customers in construction, engineering, manufacturing, and energy.
Descriere
- Manage a portfolio of small and midsize business customers as their primary post-sale contact
- Lead onboarding and activation, from success plans and account setup to user training and early results
- Recommend effective workflows for operational needs across heavy industries
- Encourage product adoption through proactive check-ins, enablement, ongoing education, calls, emails, Loom videos, and in-app guidance
- Track account health, product usage, customer sentiment, and risks to help prevent churn
- Spot expansion opportunities, additional teams or sites, and new use cases, then refer them to Account Management
- Share customer feedback and recurring challenges with internal teams
- Send meeting summaries, manage Salesforce follow-up tasks, and schedule next steps
- Work with Sales, Account Management, Support, and Product to improve customer outcomes
Cerințe
- Customer-facing experience in areas such as account management, support, operations, hospitality, administration, retail leadership, or a similar field
- Ability to build trust and handle issues calmly
- Clear written and verbal communication skills
- Strong prioritisation and time management
- Problem-solving and critical-thinking skills
- Consultative approach and ability to recommend workflows
- Comfort following standard procedures and keeping notes and tasks up to date
- Resilience and ability to learn quickly
- Attention to detail
- Basic understanding of retention, customer value, and product adoption
- Familiarity with Microsoft Office Suite, Slack, Salesforce, Front, Confluence, Loom, video conferencing, and calendar tools
- Willingness to work from the Sydney office at least two days per week
- Applicants based in Australia must have full permanent work rights as a citizen or permanent resident
Beneficii
- Equity options
- 20 days of paid annual leave
- Sick, carer’s, and compassionate leave
- Parental leave of 16 weeks for primary carers and 6 weeks for secondary carers, including adoption and stillbirth support
- Professional development budget
- Transparent career plans
- Laptop and home office setup budget
- Hybrid arrangement with two work-from-home days each week and flexibility to work from anywhere for several weeks each year
- Catered weekly lunches
- Global offsites
- “Life Story” sessions
- Sydney headquarters amenities including a rooftop garden, wellness centre, showers, and bicycle storage
- Competitive, performance-based remuneration