Sitemate
Sitemate
Sitemate संचालन टीमों के लिए क्लाउड-आधारित डेटा संग्रह और सूचना प्रबंधन सॉफ़्टवेयर विकसित करता है। इसके अनुकूलन योग्य सिस्टम परिसंपत्ति प्रबंधन, वाहन बेड़े की निगरानी, सुरक्षा और गुणवत्ता प्रक्रियाओं तथा परियोजना क्रियान्वयन में सहायता करते हैं। ये सिस्टम संगठनों को क्षेत्र में जानकारी एकत्र करने, कार्यप्रवाह प्रबंधित करने और एक केंद्रीय प्लेटफ़ॉर्म से अधिक स्पष्ट रिपोर्ट तैयार करने में सक्षम बनाते हैं। मोबाइल एक्सेस क्षेत्र और कार्यालय की टीमों को निर्माण, बुनियादी ढाँचे, ऊर्जा, लॉजिस्टिक्स, विनिर्माण और परामर्श क्षेत्रों में जोड़ता है।

SMB Customer Success Manager, Sydney (Hybrid)

Guide small and midsize business customers through onboarding, product adoption, and retention. Support Sitemate’s AI software customers in construction, engineering, manufacturing, and energy.

विवरण

  • Manage a portfolio of small and midsize business customers as their primary post-sale contact
  • Lead onboarding and activation, from success plans and account setup to user training and early results
  • Recommend effective workflows for operational needs across heavy industries
  • Encourage product adoption through proactive check-ins, enablement, ongoing education, calls, emails, Loom videos, and in-app guidance
  • Track account health, product usage, customer sentiment, and risks to help prevent churn
  • Spot expansion opportunities, additional teams or sites, and new use cases, then refer them to Account Management
  • Share customer feedback and recurring challenges with internal teams
  • Send meeting summaries, manage Salesforce follow-up tasks, and schedule next steps
  • Work with Sales, Account Management, Support, and Product to improve customer outcomes

आवश्यकताएँ

  • Customer-facing experience in areas such as account management, support, operations, hospitality, administration, retail leadership, or a similar field
  • Ability to build trust and handle issues calmly
  • Clear written and verbal communication skills
  • Strong prioritisation and time management
  • Problem-solving and critical-thinking skills
  • Consultative approach and ability to recommend workflows
  • Comfort following standard procedures and keeping notes and tasks up to date
  • Resilience and ability to learn quickly
  • Attention to detail
  • Basic understanding of retention, customer value, and product adoption
  • Familiarity with Microsoft Office Suite, Slack, Salesforce, Front, Confluence, Loom, video conferencing, and calendar tools
  • Willingness to work from the Sydney office at least two days per week
  • Applicants based in Australia must have full permanent work rights as a citizen or permanent resident

लाभ

  • Equity options
  • 20 days of paid annual leave
  • Sick, carer’s, and compassionate leave
  • Parental leave of 16 weeks for primary carers and 6 weeks for secondary carers, including adoption and stillbirth support
  • Professional development budget
  • Transparent career plans
  • Laptop and home office setup budget
  • Hybrid arrangement with two work-from-home days each week and flexibility to work from anywhere for several weeks each year
  • Catered weekly lunches
  • Global offsites
  • “Life Story” sessions
  • Sydney headquarters amenities including a rooftop garden, wellness centre, showers, and bicycle storage
  • Competitive, performance-based remuneration

संबंधित नौकरियाँ

Lighthouse

Remote eDiscovery Processing Specialist

Lighthouse

Process eDiscovery data using Nuix and Relativity One, prepare review deliverables, and perform quality checks. Coordinate time-sensitive client requests and keep processing work moving across team handoffs.

खोलें
Miratech

Senior Java Developer

Miratech

Build Java tax administration systems for Miratech’s public-sector clients in this senior remote role based in Poland. Develop microservices, integrations, tests, and CI/CD processes for complex digital transformation projects.

खोलें
F

Part-Time Onsite Data Entry Clerk

FlexScreen / Ritescreen

Maintain accurate customer and operational records for RiteScreen’s window and patio screen manufacturing operations. Verify information and support Customer Support with organized, secure data.

खोलें
Miratech
Miratech

Senior Java Developer — Tax Administration Systems

Miratech

Build secure tax administration software for Miratech’s public-sector clients. Develop Java microservices and integrations, and contribute to testing and CI/CD.

खोलें
Southend Pharmacy

Pharmacy Data Entry Technician I

Southend Pharmacy

Process prescription orders, billing issues, and patient calls as a data entry technician at Southend Pharmacy. Maintain accurate prescription records while supporting compliant workflows and responsive customer service.

खोलें
CRC Insurance Services

Temporary Hybrid Data Entry Specialist

CRC Insurance Services

Support CRC Benefits’ busy season in a temporary hybrid role, entering and maintaining accurate, confidential records across multiple systems.

खोलें
Peak Support

Remote Non-Voice Customer Support Specialist

Peak Support

Provide remote product support to users, non-users, and advertisers, resolving account and platform issues. This full-time role is based in the Philippines.

खोलें
Alltrista Plastics LLC

eCommerce Marketplace Specialist at Alltrista Plastics LLC (Remote, US)

Alltrista Plastics LLC
501 – 1,000 कर्मचारी
B2Bऔषधियाँविनिर्माण

Manage product content, advertising, promotions, and inventory across Walmart and Amazon marketplaces. Support LifeMade’s digital shelf execution and eCommerce growth.

खोलें
INTRUST Bank

Customer Service Associate, Mortgage Loan Servicing

INTRUST Bank
501 – 1,000 कर्मचारी
बैंकिंगवित्त

Assist University Bank mortgage borrowers with loan questions, payments, and account servicing. Handle inbound and outbound calls and review borrower accounts in Black Knight.

खोलें