Objectway este o companie de software și servicii FinTech care deservește bănci, administratori de averi, administratori de active și alte instituții financiare. Platforma sa, compatibilă cu soluțiile cloud, sprijină operațiunile de administrare a averilor, management al investițiilor și servicii bancare prin soluții digitale pentru administrarea averilor, analize de portofoliu, instrumente pentru risc și performanță și automatizarea operațiunilor. Bazându-se pe peste 30 de ani de experiență în domeniu, Objectway dezvoltă tehnologii scalabile și modulare pentru bănci private și retail, administratori de investiții și furnizori de servicii de asigurări de viață și pensii care operează în mai multe țări.
Senior Client Success and Solution Delivery Leader
Lead complex wealth management software deliveries and client success for Objectway in the UK. Coordinate client relationships, delivery teams, service levels, risks, and long-term account outcomes.
Descriere
- Oversee complex software project delivery, aligning client needs, business goals, scope, schedules, quality, and contractual commitments.
- Serve as the primary client contact from solution definition and implementation through launch, stabilization, and follow-up.
- Coordinate delivery teams spanning Product, Engineering, Project Management, Operations, and other functions.
- Track delivery risks, dependencies, issues, and changes; assess impacts and lead mitigation and resolution.
- Assist with contract administration, invoicing, and billing.
- Keep clients and internal stakeholders informed about project progress, milestones, risks, dependencies, issues, and delivery results.
- Support post-delivery operations, training, and follow-up.
- Respond to client inquiries, track project and service issue resolution, and help with onboarding, training, and product adoption.
- Check that services meet contractual commitments, monitor SLAs and KPIs, and arrange corrective action when needed.
- Help retain clients by sharing insights on customer trends, feedback, and opportunities for growth.
- Help improve client success practices and risk management.
- Record and share lessons learned across projects.
- Improve solution delivery standards, tools, processes, and working practices.
Cerințe
- Bachelor’s degree required; a master’s degree is preferred.
- At least five years of relevant experience.
- Experience in UK private banking or wealth management, or in software or consulting firms serving that sector.
- Strong communication skills.
- Ability to manage relationships with a group of clients and internal stakeholders.
- Effective teamwork skills.
- Strong problem-solving skills, including the ability to navigate complexity and work through client challenges.
- Strong customer service orientation.
- Analytical ability and attention to detail.
- Solution delivery experience is strongly preferred.
- benefits
Beneficii
- Permanent employment.
- A challenging, progressive role in an international work environment.
- Initial interviews are mainly conducted virtually.
- Second- or third-stage interviews may take place at company premises.
- Pre-employment screening may be part of the final recruitment process.
- Equal opportunity employer.