Objectway
Objectway
Objectway is a FinTech software and services company serving banks, wealth managers, asset managers, and other financial institutions. Its cloud-capable platform supports wealth management, investment management, and banking operations through digital wealth solutions, portfolio analytics, risk and performance tools, and operational automation. Drawing on more than 30 years of domain experience, Objectway develops scalable and composable technology for private and retail banks, investment managers, and life and pension providers operating across multiple countries.

Senior Client Success and Solution Delivery Leader

Lead complex wealth management software deliveries and client success for Objectway in the UK. Coordinate client relationships, delivery teams, service levels, risks, and long-term account outcomes.

Description

  • Oversee complex software project delivery, aligning client needs, business goals, scope, schedules, quality, and contractual commitments.
  • Serve as the primary client contact from solution definition and implementation through launch, stabilization, and follow-up.
  • Coordinate delivery teams spanning Product, Engineering, Project Management, Operations, and other functions.
  • Track delivery risks, dependencies, issues, and changes; assess impacts and lead mitigation and resolution.
  • Assist with contract administration, invoicing, and billing.
  • Keep clients and internal stakeholders informed about project progress, milestones, risks, dependencies, issues, and delivery results.
  • Support post-delivery operations, training, and follow-up.
  • Respond to client inquiries, track project and service issue resolution, and help with onboarding, training, and product adoption.
  • Check that services meet contractual commitments, monitor SLAs and KPIs, and arrange corrective action when needed.
  • Help retain clients by sharing insights on customer trends, feedback, and opportunities for growth.
  • Help improve client success practices and risk management.
  • Record and share lessons learned across projects.
  • Improve solution delivery standards, tools, processes, and working practices.

Requirements

  • Bachelor’s degree required; a master’s degree is preferred.
  • At least five years of relevant experience.
  • Experience in UK private banking or wealth management, or in software or consulting firms serving that sector.
  • Strong communication skills.
  • Ability to manage relationships with a group of clients and internal stakeholders.
  • Effective teamwork skills.
  • Strong problem-solving skills, including the ability to navigate complexity and work through client challenges.
  • Strong customer service orientation.
  • Analytical ability and attention to detail.
  • Solution delivery experience is strongly preferred.
  • benefits

Benefits

  • Permanent employment.
  • A challenging, progressive role in an international work environment.
  • Initial interviews are mainly conducted virtually.
  • Second- or third-stage interviews may take place at company premises.
  • Pre-employment screening may be part of the final recruitment process.
  • Equal opportunity employer.

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