EY Talent Consultant
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Open
Prollenium Medical Technologies Inc. is a Canadian healthcare company specializing in medical aesthetics. Founded in 2002, it researches, develops, and manufactures hyaluronic acid dermal fillers and related products, including the Revanesse product line. Its work spans innovative product development, quality manufacturing, global sales, and support for aesthetic practitioners worldwide.
Bilingual Customer Service Representative (English/French) – Richmond Hill Hybrid
Support English- and French-speaking customers for Prollenium Medical Technologies’ medical aesthetics products. This hybrid Richmond Hill role covers orders, account management, billing inquiries, and issue resolution.
Description
- Deliver professional customer support to English- and French-speaking customers by phone and email.
- Process orders, payments, refunds, returns, and account updates accurately and efficiently.
- Address questions about orders, products, accounts, billing, and service issues.
- Create customer accounts and verify required details, including medical licences when applicable.
- Enter customer records into company systems and validate licence and reporting information.
- Work with Sales, Shipping, Logistics, Finance, QA/QC, and other teams to resolve customer and order issues.
- Assist Sales representatives with account details, order questions, and reporting.
- Document customer complaints and adverse events, escalating them to the appropriate Quality team.
- Keep customer records complete and accurate across company systems.
- Build detailed knowledge of Prollenium’s products and services.
- Report to the Customer Service Supervisor.
Requirements
- Bring 2–3 years of customer service experience, ideally in healthcare, medical devices, pharmaceuticals, aesthetics, or another regulated field.
- Demonstrate fluency in English and French, with strong written and verbal communication in both languages.
- Hold a High School Diploma.
- A College Diploma or other post-secondary education is preferred.
- Have experience managing customer questions, orders, accounts, billing, and payments.
- Use Microsoft Office confidently.
- Experience with CRM, ERP, or order management software is preferred.
- Communicate professionally with healthcare providers, including physicians and clinic staff.
- Apply strong communication, organization, problem-solving, and multitasking abilities.
- Be available for Monday-to-Friday shifts from 11 a.m. to 7 p.m.
Benefits
- Competitive compensation.
- Benefits.
- Professional development opportunities.
- Hybrid work arrangement with one work-from-home day each week.
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