Commit
Commit
Commit este o companie globală de servicii tehnologice care furnizează software personalizat, platforme IoT și soluții complete pentru organizații, de la startupuri la întreprinderi mari. Echipa sa multidisciplinară, formată din peste 700 de experți, activează în domenii precum cloud, inteligență artificială generativă, inginerie software, IoT, big data, securitate cibernetică și migrarea centrelor de date. Cu operațiuni în Israel, Statele Unite, Canada, Regatul Unit și Europa, Commit utilizează propria metodologie flexibilă de cercetare și dezvoltare pentru a ajuta clienții să creeze produse tehnologice de înaltă calitate, îmbunătățind în același timp eficiența costurilor și reducând timpul de lansare pe piață.

Technical Support Engineer — Remote in the Philippines

Troubleshoot networking, infrastructure, and edge systems supporting real-time video streaming and AI workloads. Help keep cloud and hybrid deployments reliable through incident response, diagnostics, and automation.

Descriere

  • Lead troubleshooting and field diagnostics for networks, edge devices, infrastructure, and system integrations.
  • Trace system and network problems to their root causes, resolve them, and reduce the risk of repeat incidents.
  • Keep network and infrastructure environments secure, scalable, and reliable across cloud and hybrid deployments.
  • Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure.
  • Maintain routers, switches, firewalls, VPNs, load balancing, and WAN connections.
  • Track system and network performance, respond to incidents, and support high availability for real-time video streaming and AI workloads.
  • Work with Engineering, QA, and Product to report defects, verify fixes, and strengthen platform reliability.
  • Organize tests of new hardware and software in realistic, production-like environments.
  • Build scripts, tools, and automation that improve diagnostics, monitoring, and support processes.
  • Write and maintain technical documentation, investigation records, and internal knowledge resources.

Cerințe

  • 1–3 years in technical support, systems engineering, networking, or IT operations.
  • Basic knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, and PoE.
  • Ability to troubleshoot live technical issues with urgency, a structured approach, and sound judgment.
  • Strong analytical skills and clear documentation habits.
  • Willingness and ability to learn technologies across networking, infrastructure, and edge systems.
  • Experience with IP camera systems, video platforms, or edge-connected devices is a plus.
  • Familiarity with Linux environments is a plus.
  • Some scripting or automation experience, such as Python, is a plus.

Beneficii

  • Evening and late-night shifts qualify for shift-differential pay.

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Deschide
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