Commit
Commit
„Commit“ yra pasaulinė technologijų paslaugų įmonė, teikianti individualiai pritaikytą programinę įrangą, daiktų interneto platformas ir visapusiškus sprendimus tiek startuoliams, tiek didelėms įmonėms. Jos daugiadalykėje daugiau nei 700 ekspertų komandoje dirbama debesijos, generatyvinio dirbtinio intelekto, programinės įrangos inžinerijos, daiktų interneto, didžiųjų duomenų, kibernetinio saugumo ir duomenų centrų migracijos srityse. Izraelyje, Jungtinėse Valstijose, Kanadoje, Jungtinėje Karalystėje ir Europoje veikianti „Commit“ taiko nuosavą „Flexible R&D“ metodiką, padedančią klientams kurti aukštos kokybės technologijų produktus, kartu didinant sąnaudų efektyvumą ir trumpinant pateikimo rinkai laiką.

Technical Support Engineer — Remote in the Philippines

Troubleshoot networking, infrastructure, and edge systems supporting real-time video streaming and AI workloads. Help keep cloud and hybrid deployments reliable through incident response, diagnostics, and automation.

Aprašymas

  • Lead troubleshooting and field diagnostics for networks, edge devices, infrastructure, and system integrations.
  • Trace system and network problems to their root causes, resolve them, and reduce the risk of repeat incidents.
  • Keep network and infrastructure environments secure, scalable, and reliable across cloud and hybrid deployments.
  • Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure.
  • Maintain routers, switches, firewalls, VPNs, load balancing, and WAN connections.
  • Track system and network performance, respond to incidents, and support high availability for real-time video streaming and AI workloads.
  • Work with Engineering, QA, and Product to report defects, verify fixes, and strengthen platform reliability.
  • Organize tests of new hardware and software in realistic, production-like environments.
  • Build scripts, tools, and automation that improve diagnostics, monitoring, and support processes.
  • Write and maintain technical documentation, investigation records, and internal knowledge resources.

Reikalavimai

  • 1–3 years in technical support, systems engineering, networking, or IT operations.
  • Basic knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, and PoE.
  • Ability to troubleshoot live technical issues with urgency, a structured approach, and sound judgment.
  • Strong analytical skills and clear documentation habits.
  • Willingness and ability to learn technologies across networking, infrastructure, and edge systems.
  • Experience with IP camera systems, video platforms, or edge-connected devices is a plus.
  • Familiarity with Linux environments is a plus.
  • Some scripting or automation experience, such as Python, is a plus.

Privalumai

  • Evening and late-night shifts qualify for shift-differential pay.

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