Commit ir globāls tehnoloģiju pakalpojumu uzņēmums, kas jaunuzņēmumiem un lieliem uzņēmumiem nodrošina pielāgotu programmatūru, IoT platformas un visaptverošus risinājumus. Tā daudznozaru komandā ir vairāk nekā 700 ekspertu, kuri strādā ar mākoņtehnoloģijām, ģeneratīvo mākslīgo intelektu, programmatūras izstrādi, IoT, lielajiem datiem, kiberdrošību un datu centru migrāciju. Commit darbojas Izraēlā, Amerikas Savienotajās Valstīs, Kanādā, Apvienotajā Karalistē un Eiropā, izmantojot savu Flexible R&D metodoloģiju, lai palīdzētu klientiem izstrādāt augstas kvalitātes tehnoloģiju produktus, vienlaikus uzlabojot izmaksu efektivitāti un saīsinot laiku līdz nonākšanai tirgū.
Technical Support Engineer — Remote in the Philippines
Troubleshoot networking, infrastructure, and edge systems supporting real-time video streaming and AI workloads. Help keep cloud and hybrid deployments reliable through incident response, diagnostics, and automation.
Apraksts
- Lead troubleshooting and field diagnostics for networks, edge devices, infrastructure, and system integrations.
- Trace system and network problems to their root causes, resolve them, and reduce the risk of repeat incidents.
- Keep network and infrastructure environments secure, scalable, and reliable across cloud and hybrid deployments.
- Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure.
- Maintain routers, switches, firewalls, VPNs, load balancing, and WAN connections.
- Track system and network performance, respond to incidents, and support high availability for real-time video streaming and AI workloads.
- Work with Engineering, QA, and Product to report defects, verify fixes, and strengthen platform reliability.
- Organize tests of new hardware and software in realistic, production-like environments.
- Build scripts, tools, and automation that improve diagnostics, monitoring, and support processes.
- Write and maintain technical documentation, investigation records, and internal knowledge resources.
Prasības
- 1–3 years in technical support, systems engineering, networking, or IT operations.
- Basic knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, and PoE.
- Ability to troubleshoot live technical issues with urgency, a structured approach, and sound judgment.
- Strong analytical skills and clear documentation habits.
- Willingness and ability to learn technologies across networking, infrastructure, and edge systems.
- Experience with IP camera systems, video platforms, or edge-connected devices is a plus.
- Familiarity with Linux environments is a plus.
- Some scripting or automation experience, such as Python, is a plus.
Priekšrocības
- Evening and late-night shifts qualify for shift-differential pay.