Commit
Commit
Commit is a global technology services company delivering custom software, IoT platforms, and end-to-end solutions for organizations ranging from startups to large enterprises. Its multidisciplinary team of more than 700 experts works across cloud, generative AI, software engineering, IoT, big data, cybersecurity, and data center migration. With operations spanning Israel, the United States, Canada, the United Kingdom, and Europe, Commit uses its proprietary Flexible R&D methodology to help clients develop high-quality technology products while improving cost efficiency and time to market.

Technical Support Engineer — Remote in the Philippines

Troubleshoot networking, infrastructure, and edge systems supporting real-time video streaming and AI workloads. Help keep cloud and hybrid deployments reliable through incident response, diagnostics, and automation.

Description

  • Lead troubleshooting and field diagnostics for networks, edge devices, infrastructure, and system integrations.
  • Trace system and network problems to their root causes, resolve them, and reduce the risk of repeat incidents.
  • Keep network and infrastructure environments secure, scalable, and reliable across cloud and hybrid deployments.
  • Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure.
  • Maintain routers, switches, firewalls, VPNs, load balancing, and WAN connections.
  • Track system and network performance, respond to incidents, and support high availability for real-time video streaming and AI workloads.
  • Work with Engineering, QA, and Product to report defects, verify fixes, and strengthen platform reliability.
  • Organize tests of new hardware and software in realistic, production-like environments.
  • Build scripts, tools, and automation that improve diagnostics, monitoring, and support processes.
  • Write and maintain technical documentation, investigation records, and internal knowledge resources.

Requirements

  • 1–3 years in technical support, systems engineering, networking, or IT operations.
  • Basic knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, and PoE.
  • Ability to troubleshoot live technical issues with urgency, a structured approach, and sound judgment.
  • Strong analytical skills and clear documentation habits.
  • Willingness and ability to learn technologies across networking, infrastructure, and edge systems.
  • Experience with IP camera systems, video platforms, or edge-connected devices is a plus.
  • Familiarity with Linux environments is a plus.
  • Some scripting or automation experience, such as Python, is a plus.

Benefits

  • Evening and late-night shifts qualify for shift-differential pay.

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