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Phorest Software
Phorest Software
201 – 500 Angajați
Asistență medicalăConsultanțăMarketing
Înființată în 2002, Phorest Software dezvoltă soluții cloud de management pentru saloanele din industria frumuseții. Platforma reunește programările, plățile prin PhorestPay, gestionarea clienților, marketingul și analiza datelor, ajutând echipele saloanelor să își gestioneze activitatea zilnică și relațiile cu clienții. Phorest deservește saloane din întreaga lume în calitate de companie B2B SaaS și are o echipă distribuită de peste 400 de angajați.
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Locurile de muncă ale companiei

Customer Support Agent (9-Month Contract)

Support Phorest salon and medspa software customers by resolving technical and service queries. Troubleshoot issues, guide customers, and share feedback to help improve the product.

IEIrlandaHibridContractNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
Cloud

Descriere

  • Investigate and resolve clients’ technical and customer service questions.
  • Manage client communication from first contact through resolution.
  • Build expertise across Phorest’s software.
  • Understand customer needs and provide empathetic, transparent, solution-focused support.
  • Represent clients’ needs and feedback within the company.
  • Work with Marketing, E-commerce, Mobile, and other internal teams.
  • Share product feedback and help improve support processes.
  • Test new features, bug fixes, and product improvements.
  • Handle approximately 17 or more incoming support queries each day.
  • Resolve issues by phone, email, or remote connection.
  • Record, report, and troubleshoot issues.
  • Escalate issues to internal teams when needed.
  • Take part in induction, development planning, regular one-to-one meetings, and performance reviews.
  • Work toward performance targets, including closing at least 17 tickets per day.

Cerințe

  • At least 3 years of customer support experience.
  • At least 1 year of technical support experience.
  • Exceptional problem-solving skills.
  • A genuine interest in speaking with and supporting customers.
  • Strong prioritisation skills and the ability to manage competing demands.
  • Excellent written and verbal communication skills.
  • Ability to explain technical language and concepts clearly to customers.
  • Ability to think quickly and switch contexts as needed.
  • Thorough, detail-oriented, and self-motivated approach.
  • Ability to work independently and collaboratively.
  • Commitment to ongoing learning and self-improvement.
  • Experience troubleshooting and supporting cloud software is a plus.
  • Familiarity with Zendesk, Aircall, and Slack is a plus.
  • Interest in technology or the hair and beauty industry is a plus.
  • At least 1 year of experience in a SaaS support environment is a plus.
  • Availability to work Tuesday through Saturday.
  • Must be based in Northern Ireland, Ireland, or the UK.

Beneficii

  • Private healthcare.
  • Two wellness days.
  • Employee assistance program.
  • Free online GP service.
  • Competitive compensation.
  • Employee share purchase scheme.
  • Pension.
  • Life assurance.
  • Income protection.
  • Bike-to-work scheme.
  • Tax-saver public transport tickets.
  • Two weeks of leave for fertility treatment, pregnancy loss, and menopause.
  • Enhanced maternity and paternity benefits.
  • Extensive development opportunities.
  • Development programs.
  • Access to online learning resources, including LinkedIn Learning.
  • Three moving days.
  • Flexitime.
  • Option to work from home.
  • Remote work options.

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