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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Assistant Customer Service Specialist | TDCX | Singapore Onsite

Support TDCX customers across relevant communication channels by investigating issues, resolving cases, and delivering tailored solutions. Help strengthen customer relationships and improve service quality within a global business process outsourcing and customer experience organization.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver a high-quality support experience through all relevant customer communication channels.
  • Assess customer needs, confirm key details, investigate issues, and provide suitable solutions or alternatives.
  • Resolve enquiries at first contact where possible and coordinate follow-up with service partners and internal teams through case closure.
  • Share feedback on tools, resources, processes, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver services that support high customer satisfaction.
  • Develop lasting customer relationships by engaging proactively and providing additional assistance when appropriate.
  • Complete other duties assigned by management within the employment category while supporting the implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Cerințe

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Around two years of relevant experience is preferred; fresh graduates are also encouraged to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and tailor responses and actions using information provided by customers.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Beneficii

  • Attractive remuneration and a range of perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Structured learning and development plans to support career growth.
  • A positive work culture designed to support your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

Locuri de muncă similare

Johnson Controls

Associate Legal Director, Labor and Employment

Johnson Controls
Sponsor pentru viza H1BAsistență medicalăConstrucțiiLogistică
USStatele Unite ale AmericiiAZArizonaFLFloridaILIllinoisNVNevadaTNTennesseeWIWisconsin
150.000 $ – 200.000 $ / an
RemoteNormă întreagăLiderLimbă Obligatorie: englezăDirector juridic

Advise Johnson Controls on U.S. and global labor and employment matters, including investigations, litigation, workplace policies, and mergers and acquisitions. Lead employment law workstreams and counsel HR and business leaders.

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