TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Assistant Customer Service Specialist | TDCX | Singapore Onsite

Support TDCX customers across relevant communication channels by investigating issues, resolving cases, and delivering tailored solutions. Help strengthen customer relationships and improve service quality within a global business process outsourcing and customer experience organization.

विवरण

  • Deliver a high-quality support experience through all relevant customer communication channels.
  • Assess customer needs, confirm key details, investigate issues, and provide suitable solutions or alternatives.
  • Resolve enquiries at first contact where possible and coordinate follow-up with service partners and internal teams through case closure.
  • Share feedback on tools, resources, processes, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver services that support high customer satisfaction.
  • Develop lasting customer relationships by engaging proactively and providing additional assistance when appropriate.
  • Complete other duties assigned by management within the employment category while supporting the implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

आवश्यकताएँ

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Around two years of relevant experience is preferred; fresh graduates are also encouraged to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and tailor responses and actions using information provided by customers.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

लाभ

  • Attractive remuneration and a range of perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Structured learning and development plans to support career growth.
  • A positive work culture designed to support your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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