
Senior Customer Care Operations Lead
GenkiLead customer care operations at Genki, a global travel health insurance startup. Oversee team coordination, quality, escalations, performance metrics, support content, and process improvements.


Lead customer care operations at Genki, a global travel health insurance startup. Oversee team coordination, quality, escalations, performance metrics, support content, and process improvements.

Provide operating room support for Stryker hip and knee implant procedures, including customer assistance, training, and field logistics. The role is home-based in France.

Support PetroApp customers using its NFC-based fuel management technology. Resolve inquiries, complaints, and escalations while helping improve customer operations across international markets.

Provide specialized customer support, resolve escalated cases, and keep customer records up to date. Help guide and mentor teammates while supporting Conduent’s services.

Lead L3 support for Microsoft Power Platform, including administration and CI/CD delivery. Coordinate support teams and improve operations for enterprise IT services in Romania.

Investigate banking queries, authorise transactions and gather information from customers and businesses. This hybrid role supports process improvements and better customer outcomes.

Support salon customers using Salonkee’s software, handling billing questions, technical troubleshooting, and platform guidance. Communicate in German and English by phone, chat, and email.

Create realistic legal research, contract, and regulatory tasks to evaluate Anyone AI’s frontier models. Assess AI-generated legal analyses and develop authoritative reference solutions and evaluation criteria.

Build lasting customer relationships and develop employee benefits and bonus programs at ValueNet Group, a German employee benefits provider.

Manage customer relationships at ValueNet Group, a provider of employee benefits. Develop benefit offerings and put new bonus models into practice.