Salonkee
Salonkee
Salonkee एक सौंदर्य-केंद्रित SaaS और मार्केटप्लेस कंपनी है, जिसकी स्थापना 2016 में हुई थी। इसका सॉफ़्टवेयर हेयर और ब्यूटी पेशेवरों को अपॉइंटमेंट, शेड्यूलिंग, ग्राहक बुकिंग और अपनी ऑनलाइन मौजूदगी प्रबंधित करने में मदद करता है, जबकि इसका उपभोक्ता प्लेटफ़ॉर्म सैलून खोजने और बुक करने की प्रक्रिया आसान बनाता है। Salonkee लक्ज़मबर्ग, बेल्जियम, स्विट्ज़रलैंड, नीदरलैंड, जर्मनी और ऑस्ट्रिया में उपयोगकर्ताओं को सेवाएँ प्रदान करती है।

German-Speaking Customer Support Specialist

Support salon customers using Salonkee’s software, handling billing questions, technical troubleshooting, and platform guidance. Communicate in German and English by phone, chat, and email.

विवरण

  • Assist customers promptly, primarily by phone, and also through chat and email.
  • Work toward resolving every inquiry within 24 hours.
  • Diagnose login, system, and hardware problems.
  • Help salons with software setup and configuration.
  • Handle billing, payment, and subscription changes.
  • Check in with partners regularly and anticipate their support needs.
  • Identify customers at risk of leaving and help build loyalty.
  • Show partners how to use platform features and apply best practices.
  • Record customer interactions in the CRM.
  • Track inquiry patterns and help develop FAQs, support resources, and product feedback.
  • Help salons and beauty businesses get the most from Salonkee’s digital tools.

आवश्यकताएँ

  • Have prior client support experience, including phone-based assistance and resolving questions or problems.
  • Show patience and empathy in conversations, including with upset or distressed customers.
  • Think quickly, resolve issues where possible, and escalate when appropriate.
  • Document interactions carefully and follow up on time.
  • Manage time well while handling multiple tasks.
  • Be comfortable using phone systems, CRM platforms, or helpdesk software.
  • Speak German and English fluently.
  • Communicate clearly and effectively.

लाभ

  • Opportunity to contribute meaningfully to the company’s success.
  • Permanent contract with stability and potential for long-term growth.
  • Flat organizational structure that supports open communication and sharing ideas.
  • International team with colleagues from varied backgrounds and countries.
  • Regular company events for team bonding, networking, and collaboration.
  • Free coffee and lunch vouchers.
  • Team-oriented, creative company culture with a positive work atmosphere.
  • Enjoyable shared experiences while working toward common goals.

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