Senior Associate Data Engineer
EY
At EY, analyze business data and build Power BI dashboards for client Decision Sciences projects. Develop solutions with SQL, ETL, and the Power Platform.
Ochish
Salonkee — 2016-yilda tashkil etilgan, go‘zallik sohasiga yo‘naltirilgan SaaS va marketplace kompaniyasi. Uning dasturiy ta’minoti sartaroshlar va go‘zallik mutaxassislariga uchrashuvlar, jadval, mijozlar buyurtmalari hamda onlayn mavjudligini boshqarishda yordam beradi, iste’molchilar platformasi esa salonlarni topish va ularga yozilishni osonlashtiradi. Salonkee Lyuksemburg, Belgiya, Shveytsariya, Niderlandiya, Germaniya va Avstriyadagi foydalanuvchilarga xizmat ko‘rsatadi.
German-Speaking Customer Support Specialist
Support salon customers using Salonkee’s software, handling billing questions, technical troubleshooting, and platform guidance. Communicate in German and English by phone, chat, and email.
Tavsif
- Assist customers promptly, primarily by phone, and also through chat and email.
- Work toward resolving every inquiry within 24 hours.
- Diagnose login, system, and hardware problems.
- Help salons with software setup and configuration.
- Handle billing, payment, and subscription changes.
- Check in with partners regularly and anticipate their support needs.
- Identify customers at risk of leaving and help build loyalty.
- Show partners how to use platform features and apply best practices.
- Record customer interactions in the CRM.
- Track inquiry patterns and help develop FAQs, support resources, and product feedback.
- Help salons and beauty businesses get the most from Salonkee’s digital tools.
Talablar
- Have prior client support experience, including phone-based assistance and resolving questions or problems.
- Show patience and empathy in conversations, including with upset or distressed customers.
- Think quickly, resolve issues where possible, and escalate when appropriate.
- Document interactions carefully and follow up on time.
- Manage time well while handling multiple tasks.
- Be comfortable using phone systems, CRM platforms, or helpdesk software.
- Speak German and English fluently.
- Communicate clearly and effectively.
Imtiyozlar
- Opportunity to contribute meaningfully to the company’s success.
- Permanent contract with stability and potential for long-term growth.
- Flat organizational structure that supports open communication and sharing ideas.
- International team with colleagues from varied backgrounds and countries.
- Regular company events for team bonding, networking, and collaboration.
- Free coffee and lunch vouchers.
- Team-oriented, creative company culture with a positive work atmosphere.
- Enjoyable shared experiences while working toward common goals.
O‘xshash ish o‘rinlari
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Cabot Corporation
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Head of Strategic Sales at SMT (On-site, UK)
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