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Salonkee
Salonkee
51 – 200 Darbuotojai
GrožisPrekyvietėSaaS
„Salonkee“ yra 2016 m. įkurta į grožio sritį orientuota SaaS ir prekyvietės įmonė. Jos programinė įranga padeda plaukų priežiūros ir grožio specialistams valdyti susitikimus, tvarkaraščius, klientų rezervacijas ir savo veiklą internete, o vartotojams skirta platforma palengvina salonų paiešką ir rezervavimą. „Salonkee“ aptarnauja vartotojus Liuksemburge, Belgijoje, Šveicarijoje, Nyderlanduose, Vokietijoje ir Austrijoje.
LinkedIn
Darbai įmonėje

German-Speaking Customer Support Specialist

Support salon customers using Salonkee’s software, handling billing questions, technical troubleshooting, and platform guidance. Communicate in German and English by phone, chat, and email.

LULiuksemburgas
39 000 € – 42 000 € / metai
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Assist customers promptly, primarily by phone, and also through chat and email.
  • Work toward resolving every inquiry within 24 hours.
  • Diagnose login, system, and hardware problems.
  • Help salons with software setup and configuration.
  • Handle billing, payment, and subscription changes.
  • Check in with partners regularly and anticipate their support needs.
  • Identify customers at risk of leaving and help build loyalty.
  • Show partners how to use platform features and apply best practices.
  • Record customer interactions in the CRM.
  • Track inquiry patterns and help develop FAQs, support resources, and product feedback.
  • Help salons and beauty businesses get the most from Salonkee’s digital tools.

Reikalavimai

  • Have prior client support experience, including phone-based assistance and resolving questions or problems.
  • Show patience and empathy in conversations, including with upset or distressed customers.
  • Think quickly, resolve issues where possible, and escalate when appropriate.
  • Document interactions carefully and follow up on time.
  • Manage time well while handling multiple tasks.
  • Be comfortable using phone systems, CRM platforms, or helpdesk software.
  • Speak German and English fluently.
  • Communicate clearly and effectively.

Privalumai

  • Opportunity to contribute meaningfully to the company’s success.
  • Permanent contract with stability and potential for long-term growth.
  • Flat organizational structure that supports open communication and sharing ideas.
  • International team with colleagues from varied backgrounds and countries.
  • Regular company events for team bonding, networking, and collaboration.
  • Free coffee and lunch vouchers.
  • Team-oriented, creative company culture with a positive work atmosphere.
  • Enjoyable shared experiences while working toward common goals.

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