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Customer Care Manager
Manage customer relationships at ValueNet Group, a provider of employee benefits. Develop benefit offerings and put new bonus models into practice.
विवरण
- Coordinate communication between customers and internal teams.
- Maintain a consistent, positive customer experience.
- Build lasting customer relationships through regular personal contact.
- Understand each customer’s specific needs.
- Support ongoing satisfaction among client companies and their employees.
- Keep customers informed about new benefits, developments, and ways to improve their offering.
- Broaden the range of available benefits.
- Put innovative bonus models into practice.
आवश्यकताएँ
- Degree in business administration or a comparable qualification.
- At least two years of professional experience, preferably in key account management, project management, or customer success.
- A strong service mindset and focus on customer needs.
- Empathy, confidence in asserting your position, and excellent communication skills.
- Ability to work independently and find solutions.
- Strong planning and coordination skills.
- Business-fluent written and spoken German and English.
लाभ
- Flexible working hours.
- Modern office in Fuerteventura or remote work from the Canary Islands.
- Up to four weeks of workation in the EU each year.
- Flights and accommodation are provided when Munich is chosen for the workation.
- 30 days of annual leave.
- Permanent employment contract.
- Supplementary private health insurance.
- Salary above local market standards.
- Help obtaining an NIE number and managing administrative procedures.
- Friendly local team.
- Room for creative ideas and independent work.
- Strong opportunities for professional development.
- Interesting and varied responsibilities.
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