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ValueNet Group
ValueNet Group
51 – 200 Employees
HealthcareInsuranceMarketing
ValueNet Group develops digital HR solutions that help employers manage employee benefits. Its ValueNet platform combines flexible benefit selection with options such as leasing, bonuses, and health allowances, while supporting automated administration, payroll integration, and compliance processes. The company draws on more than two decades of experience and uses modern technologies, including AI, to simplify benefits management for HR teams and create a more adaptable employee experience.
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Customer Care Manager

Manage customer relationships at ValueNet Group, a provider of employee benefits. Develop benefit offerings and put new bonus models into practice.

ESSpainRemoteFull-timeJuniorMiddleGerman RequiredEnglish RequiredCustomer Support

Description

  • Coordinate communication between customers and internal teams.
  • Maintain a consistent, positive customer experience.
  • Build lasting customer relationships through regular personal contact.
  • Understand each customer’s specific needs.
  • Support ongoing satisfaction among client companies and their employees.
  • Keep customers informed about new benefits, developments, and ways to improve their offering.
  • Broaden the range of available benefits.
  • Put innovative bonus models into practice.

Requirements

  • Degree in business administration or a comparable qualification.
  • At least two years of professional experience, preferably in key account management, project management, or customer success.
  • A strong service mindset and focus on customer needs.
  • Empathy, confidence in asserting your position, and excellent communication skills.
  • Ability to work independently and find solutions.
  • Strong planning and coordination skills.
  • Business-fluent written and spoken German and English.

Benefits

  • Flexible working hours.
  • Modern office in Fuerteventura or remote work from the Canary Islands.
  • Up to four weeks of workation in the EU each year.
  • Flights and accommodation are provided when Munich is chosen for the workation.
  • 30 days of annual leave.
  • Permanent employment contract.
  • Supplementary private health insurance.
  • Salary above local market standards.
  • Help obtaining an NIE number and managing administrative procedures.
  • Friendly local team.
  • Room for creative ideas and independent work.
  • Strong opportunities for professional development.
  • Interesting and varied responsibilities.

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