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Customer Care Manager
Build lasting customer relationships and develop employee benefits and bonus programs at ValueNet Group, a German employee benefits provider.
विवरण
- Coordinate communication between customers and internal teams
- Deliver a consistent, smooth customer experience
- Develop long-term customer relationships through regular personal contact
- Identify each customer’s needs
- Support lasting satisfaction among client companies and their employees
- Keep customers informed about new benefits, developments, and ways to optimize their programs
- Broaden the benefits offering
- Put innovative bonus models into practice
आवश्यकताएँ
- Degree in business administration or a comparable qualification
- At least two years of professional experience
- Experience in key account management, project management, or customer success is preferred
- Strong customer and service orientation
- Empathy, confidence, and excellent communication skills
- Independent, solution-focused working style
- Strong planning and coordination abilities
- Fluent written and spoken German
- Fluent written and spoken English
लाभ
- Flexible working hours
- Modern office in Fuerteventura or remote work from anywhere in the Canary Islands
- Up to four weeks of EU workation each year
- Flights and accommodation provided for workation stays in Munich
- 30 days of annual leave
- Permanent employment contract
- Supplementary private health insurance
- Salary above local market standards
- Help obtaining an NIE number and handling administrative procedures
- Professional development opportunities
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