ValueNet Group
ValueNet Group
ValueNet Group dezvoltă soluții digitale pentru resurse umane, care ajută angajatorii să gestioneze beneficiile angajaților. Platforma ValueNet combină alegerea flexibilă a beneficiilor cu opțiuni precum leasingul, bonusurile și alocațiile pentru sănătate, oferind în același timp suport pentru administrarea automatizată, integrarea salarizării și procesele de conformitate. Compania se bazează pe peste două decenii de experiență și utilizează tehnologii moderne, inclusiv inteligența artificială, pentru a simplifica gestionarea beneficiilor pentru echipele de resurse umane și pentru a crea o experiență mai adaptabilă pentru angajați.

Customer Care Manager

Build lasting customer relationships and develop employee benefits and bonus programs at ValueNet Group, a German employee benefits provider.

Descriere

  • Coordinate communication between customers and internal teams
  • Deliver a consistent, smooth customer experience
  • Develop long-term customer relationships through regular personal contact
  • Identify each customer’s needs
  • Support lasting satisfaction among client companies and their employees
  • Keep customers informed about new benefits, developments, and ways to optimize their programs
  • Broaden the benefits offering
  • Put innovative bonus models into practice

Cerințe

  • Degree in business administration or a comparable qualification
  • At least two years of professional experience
  • Experience in key account management, project management, or customer success is preferred
  • Strong customer and service orientation
  • Empathy, confidence, and excellent communication skills
  • Independent, solution-focused working style
  • Strong planning and coordination abilities
  • Fluent written and spoken German
  • Fluent written and spoken English

Beneficii

  • Flexible working hours
  • Modern office in Fuerteventura or remote work from anywhere in the Canary Islands
  • Up to four weeks of EU workation each year
  • Flights and accommodation provided for workation stays in Munich
  • 30 days of annual leave
  • Permanent employment contract
  • Supplementary private health insurance
  • Salary above local market standards
  • Help obtaining an NIE number and handling administrative procedures
  • Professional development opportunities

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