TDCX
TDCX
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.

Assistant Customer Service Specialist | TDCX | Singapore Onsite

Support TDCX customers across relevant communication channels by investigating issues, resolving cases, and delivering tailored solutions. Help strengthen customer relationships and improve service quality within a global business process outsourcing and customer experience organization.

Description

  • Deliver a high-quality support experience through all relevant customer communication channels.
  • Assess customer needs, confirm key details, investigate issues, and provide suitable solutions or alternatives.
  • Resolve enquiries at first contact where possible and coordinate follow-up with service partners and internal teams through case closure.
  • Share feedback on tools, resources, processes, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver services that support high customer satisfaction.
  • Develop lasting customer relationships by engaging proactively and providing additional assistance when appropriate.
  • Complete other duties assigned by management within the employment category while supporting the implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Requirements

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Around two years of relevant experience is preferred; fresh graduates are also encouraged to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and tailor responses and actions using information provided by customers.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Benefits

  • Attractive remuneration and a range of perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Structured learning and development plans to support career growth.
  • A positive work culture designed to support your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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