TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Assistant Customer Service Specialist | TDCX | Singapore Onsite

Support TDCX customers across relevant communication channels by investigating issues, resolving cases, and delivering tailored solutions. Help strengthen customer relationships and improve service quality within a global business process outsourcing and customer experience organization.

Сипаттама

  • Deliver a high-quality support experience through all relevant customer communication channels.
  • Assess customer needs, confirm key details, investigate issues, and provide suitable solutions or alternatives.
  • Resolve enquiries at first contact where possible and coordinate follow-up with service partners and internal teams through case closure.
  • Share feedback on tools, resources, processes, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver services that support high customer satisfaction.
  • Develop lasting customer relationships by engaging proactively and providing additional assistance when appropriate.
  • Complete other duties assigned by management within the employment category while supporting the implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Талаптар

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Around two years of relevant experience is preferred; fresh graduates are also encouraged to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and tailor responses and actions using information provided by customers.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Артықшылықтар

  • Attractive remuneration and a range of perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Structured learning and development plans to support career growth.
  • A positive work culture designed to support your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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