Cloud and Systems Integration Developer
Maxon
Build Azure infrastructure and enterprise integrations supporting Maxon’s creative software operations. Automate deployments, identity workflows, and system connections across the organization.
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Severn Trent provides water and wastewater services, helping customers access reliable, high-quality essentials while supporting the long-term health of water resources. Its work combines operational delivery with innovation and continuous improvement to address complex challenges in water management. The company’s teams contribute to environmental sustainability, resilient services, and positive outcomes for the communities Severn Trent serves.
Waste Customer Resolution Case Coordinator - Coventry Onsite
Manage escalated waste-service cases and private-service customer journeys for Severn Trent in Coventry. Handle payments, communications, technical escalations and process improvements.
Description
- Manage escalated customer issues across the region from Severn Trent’s Coventry headquarters
- Detect potential dissatisfaction and intervene to resolve customer concerns
- Make timely, empowered decisions that improve resolution outcomes and customer experience
- Deliver clear and timely communication to customers
- Track customer performance and provide visibility across designated waste areas and counties
- Lead and support customer promise and resolution management within the Customer Management Centre
- Coordinate with COSC, Network Control and Field teams when required
- Use data and insight to identify and implement improvement plans
- Case-manage highly impacted customers and those with complex individual needs
- Apply preventative customer management practices to reduce the need for service recovery
- Support customers and handle technical enquiries and escalations
- Manage the complete customer process for the private-service offer
- Document, maintain and improve the agreed private-service process
- Contact private-service customers, process payments or discuss payment options, and identify suitable resolutions
- Record customer interactions in Target/CMP and SAP
- Monitor and manage the customer inbox for private-service matters
- Support customers, arrange reimbursement of invoice costs and represent their interests
- Promote continuous improvement in private services and support compliance with business processes and policies
Requirements
- Experience working in a customer-facing role
- Substantial experience handling customer queries, escalations and sensitive cases
- Knowledge of the underlying causes of customer dissatisfaction
- Ability to take ownership of customer cases that require support
- Ability to respond to technical enquiries and customer escalations
- Ability to manage customer processes from start to finish
- Ability to process payments and discuss payment options
- Ability to document customer conversations in Target/CMP and SAP
- Ability to monitor and respond to a customer inbox
- Ability to implement ongoing process and policy improvements
- A positive, caring approach and willingness to support the wider community
Benefits
- Annual bonus scheme of up to £2,250, subject to eligibility
- Pension scheme with Severn Trent matching contributions up to 15% when you contribute 7.5%
- Sharesave opportunity to purchase Severn Trent Plc shares at a discounted rate
- Dedicated training and development through the Academy
- Electric vehicle scheme and retail offers
- Family-friendly policies
- Two paid volunteering days each year
- Inclusive workplace
- Award-winning training
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