Remote Marketing Intern (University Student)
PRIME AGENCY M&M
Support social media, branding and event campaigns at Berlin boutique agency PRIME AGENCY M&M while gaining practical experience alongside university studies.
Open
Manulife is an international financial services company headquartered in Canada, operating across insurance, healthcare, wealth management, investments, and retirement planning. Its products and services support customers in North America, Asia, and Europe as they manage long-term financial and health-related needs. With a large global workforce and operations spanning multiple markets, Manulife hires across business, technology, finance, insurance, and customer-focused teams. The company also emphasizes sustainability and an inclusive workplace culture.
Manulife Operations Supervisor, Hybrid Philippines
Lead insurance operations at Manulife, overseeing service levels, workflows, audits, and team performance. This hybrid position supports teams in Quezon City or Lapu-Lapu City.
Description
- Guide onshore and offshore associates.
- Share daily service level updates.
- Coordinate unit reporting and metrics with other departments.
- Recommend corrective actions based on internal and external audit findings.
- Build and maintain relationships across departments.
- Set and uphold standards for quality, productivity, and associate conduct.
- Hold regular team meetings about processing issues, initiatives, performance expectations, and collaborative work.
- Coach associates and resolve escalated concerns.
- Spot service trends, performance issues, training needs, and system challenges.
- Give timely feedback to managers and the people and teams involved.
- Oversee daily workflow.
- Contribute to company programs, including disaster recovery tests and recognition initiatives.
- Help coordinate employee engagement activities.
- Contribute to departmental risk initiatives.
- Lead large administrative projects.
- Ensure teams follow departmental procedures and functions, and propose changes when needed.
- Take on other assigned duties.
Requirements
- Previous supervisory experience, or a strong performance record as a tenured associate.
- A bachelor’s degree or some post-secondary education.
- Skill in developing staff to meet performance and professionalism standards.
- Ability to handle assigned duties with little supervision.
- A broad view of the business and how it affects other business units.
- Ability to assess and reduce risk and identify necessary controls.
- Ability to work responsibly with stakeholders when handling exceptions.
- Strong writing skills.
- Ability to give feedback in writing and verbally.
- Ability to manage data and business analysis, including metrics and ad hoc reports.
- Up-to-date understanding of departmental legal and policy guidelines.
- Ability to follow departmental procedures and functions.
Benefits
- Opportunities to learn and build the career you want.
- A flexible work environment.
- Support for well-being and inclusion.
- Equal access to employment.
- Reasonable accommodations during the application process.
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