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Manulife
Manulife
H1B vīzas sponsorsApdrošināšanaFinansesVeselības aprūpe
Manulife ir starptautisks finanšu pakalpojumu uzņēmums, kura galvenā mītne atrodas Kanādā un kas darbojas apdrošināšanas, veselības aprūpes, aktīvu pārvaldības, ieguldījumu un pensiju plānošanas jomā. Tā produkti un pakalpojumi palīdz klientiem Ziemeļamerikā, Āzijā un Eiropā risināt ilgtermiņa finansiālās un ar veselību saistītās vajadzības. Ar lielu globālo darbaspēku un darbību vairākos tirgos Manulife pieņem darbā cilvēkus biznesa, tehnoloģiju, finanšu, apdrošināšanas un uz klientiem orientētās komandās. Uzņēmums uzsver arī ilgtspēju un iekļaujošu darba kultūru.
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Vakances uzņēmumā

Manulife Operations Supervisor, Hybrid Philippines

Lead insurance operations at Manulife, overseeing service levels, workflows, audits, and team performance. This hybrid position supports teams in Quezon City or Lapu-Lapu City.

PHFilipīnasHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuOperācijas

Apraksts

  • Guide onshore and offshore associates.
  • Share daily service level updates.
  • Coordinate unit reporting and metrics with other departments.
  • Recommend corrective actions based on internal and external audit findings.
  • Build and maintain relationships across departments.
  • Set and uphold standards for quality, productivity, and associate conduct.
  • Hold regular team meetings about processing issues, initiatives, performance expectations, and collaborative work.
  • Coach associates and resolve escalated concerns.
  • Spot service trends, performance issues, training needs, and system challenges.
  • Give timely feedback to managers and the people and teams involved.
  • Oversee daily workflow.
  • Contribute to company programs, including disaster recovery tests and recognition initiatives.
  • Help coordinate employee engagement activities.
  • Contribute to departmental risk initiatives.
  • Lead large administrative projects.
  • Ensure teams follow departmental procedures and functions, and propose changes when needed.
  • Take on other assigned duties.

Prasības

  • Previous supervisory experience, or a strong performance record as a tenured associate.
  • A bachelor’s degree or some post-secondary education.
  • Skill in developing staff to meet performance and professionalism standards.
  • Ability to handle assigned duties with little supervision.
  • A broad view of the business and how it affects other business units.
  • Ability to assess and reduce risk and identify necessary controls.
  • Ability to work responsibly with stakeholders when handling exceptions.
  • Strong writing skills.
  • Ability to give feedback in writing and verbally.
  • Ability to manage data and business analysis, including metrics and ad hoc reports.
  • Up-to-date understanding of departmental legal and policy guidelines.
  • Ability to follow departmental procedures and functions.

Priekšrocības

  • Opportunities to learn and build the career you want.
  • A flexible work environment.
  • Support for well-being and inclusion.
  • Equal access to employment.
  • Reasonable accommodations during the application process.

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