Manulife
Manulife
Manulife este o companie internațională de servicii financiare cu sediul în Canada, care activează în domeniile asigurărilor, serviciilor medicale, gestionării patrimoniului, investițiilor și planificării pensionării. Produsele și serviciile sale sprijină clienții din America de Nord, Asia și Europa în gestionarea nevoilor lor financiare și de sănătate pe termen lung. Cu o forță de muncă globală numeroasă și operațiuni desfășurate pe mai multe piețe, Manulife face angajări în domenii precum afaceri, tehnologie, finanțe, asigurări și echipe orientate către clienți. Compania pune, de asemenea, accent pe sustenabilitate și pe o cultură organizațională incluzivă.

Manulife Operations Supervisor, Hybrid Philippines

Lead insurance operations at Manulife, overseeing service levels, workflows, audits, and team performance. This hybrid position supports teams in Quezon City or Lapu-Lapu City.

Descriere

  • Guide onshore and offshore associates.
  • Share daily service level updates.
  • Coordinate unit reporting and metrics with other departments.
  • Recommend corrective actions based on internal and external audit findings.
  • Build and maintain relationships across departments.
  • Set and uphold standards for quality, productivity, and associate conduct.
  • Hold regular team meetings about processing issues, initiatives, performance expectations, and collaborative work.
  • Coach associates and resolve escalated concerns.
  • Spot service trends, performance issues, training needs, and system challenges.
  • Give timely feedback to managers and the people and teams involved.
  • Oversee daily workflow.
  • Contribute to company programs, including disaster recovery tests and recognition initiatives.
  • Help coordinate employee engagement activities.
  • Contribute to departmental risk initiatives.
  • Lead large administrative projects.
  • Ensure teams follow departmental procedures and functions, and propose changes when needed.
  • Take on other assigned duties.

Cerințe

  • Previous supervisory experience, or a strong performance record as a tenured associate.
  • A bachelor’s degree or some post-secondary education.
  • Skill in developing staff to meet performance and professionalism standards.
  • Ability to handle assigned duties with little supervision.
  • A broad view of the business and how it affects other business units.
  • Ability to assess and reduce risk and identify necessary controls.
  • Ability to work responsibly with stakeholders when handling exceptions.
  • Strong writing skills.
  • Ability to give feedback in writing and verbally.
  • Ability to manage data and business analysis, including metrics and ad hoc reports.
  • Up-to-date understanding of departmental legal and policy guidelines.
  • Ability to follow departmental procedures and functions.

Beneficii

  • Opportunities to learn and build the career you want.
  • A flexible work environment.
  • Support for well-being and inclusion.
  • Equal access to employment.
  • Reasonable accommodations during the application process.

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