Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
B
BH Partner S.A.C. is a Lima-based contact center and business process outsourcing company serving telecommunications, insurance, and financial clients in domestic and international markets. Its work includes inbound and outbound calling, telesales, customer support, and advisory services such as foreign trade assistance. The company supports B2B operations through integrated management systems, operational services, and customer-service solutions.
Junior Remote Call Center Quality Monitor – Peru
Monitor call center advisors’ customer interactions for a telecommunications services company, focusing on number portability calls. Flag critical findings and coach advisors on communication errors and quality standards.
Description
- Review telephone advisors’ interactions against established criteria and check that quality processes are followed.
- Report critical cases and monitoring findings, issuing alerts as needed.
- Identify breakdowns or serious errors in communication.
- Give feedback to advisors who make critical errors.
Requirements
- Technical or university studies in psychology, communications, marketing, administration, or a related field; completed, in progress, or incomplete.
- Intermediate Microsoft Office skills.
- Knowledge of PowerPoint and digital tools.
- At least six months of experience specifically as a quality monitor or quality analyst.
- Knowledge of sales metrics; number portability experience is preferred.
- Proactive approach.
- Energetic and adaptable.
- Effective communication skills.
- Organization and time management skills.
- Work hours are 10:00 a.m. to 7:00 p.m., with Sundays off.
Benefits
- Opportunity for career advancement.
- Corporate benefits.
- On-time pay.
- S/300 performance metrics bonus.
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