Emerson
Emerson
Emerson is a global technology, software, and engineering company with expertise in automation and advanced industrial solutions. Its work spans manufacturing, consulting, and food and beverage, supporting organizations that aim to operate more safely, efficiently, intelligently, and sustainably. Emerson also emphasizes environmental, social, and governance priorities, alongside diversity, equity, inclusion, community engagement, and STEM initiatives. For professionals exploring opportunities in industrial technology and engineering, the company brings together a broad international workforce focused on solving complex operational challenges.

Engineer II, Quality Claims — Emerson, Mandaluyong Hybrid

Manage global quality claims and support Quality and Perfect Execution initiatives at Emerson. This hybrid role is based in Mandaluyong, Philippines.

Description

  • Manage incident handling for quality claims received worldwide.
  • Develop claim resolutions that address the needs of both the business and customers.
  • Collect information to support effective team project management.
  • Produce reports that inform organizational decisions and outcomes.
  • Resolve quality claims promptly.
  • Support Quality and Perfect Execution initiatives.
  • Help improve customer satisfaction.
  • Share insights with other functions.
  • Strengthen quality integrity.

Requirements

  • Bachelor's degree in an engineering discipline.
  • 2–3 years of experience in a customer-facing role.
  • Intermediate proficiency in Microsoft Excel.
  • Ability to work independently.
  • Ability to produce accurate, high-quality reports.
  • Ability to build strong customer relationships.
  • Ability to deliver customer-focused solutions.
  • Ability to communicate ideas and influence internal and external customers.

Benefits

  • Competitive benefits plans.
  • A range of medical insurance plans.
  • Employee Assistance Program.
  • Employee resource groups.
  • Recognition programs.
  • Flexible time-off plans.
  • Paid parental leave for mothers and fathers.
  • Vacation leave.
  • Holiday leave.
  • Mentorship, training, and leadership opportunities.
  • Ongoing career development.
  • Inclusive workplace culture.

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