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HP is a global technology and hardware company serving consumers and businesses with computing, printing, imaging, and related products. Its portfolio includes laptops and desktops, professional and gaming workstations, monitors, accessories, 3D printing systems, and services such as Instant Ink, which automates ink delivery. HP also supports product recycling and sustainability initiatives, offering a broad range of solutions for work, creativity, and everyday home use.
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Business Operations Specialist, Service Supply Chain — HP

Coordinate HP’s service supply chain operations, partner governance, and KPI reporting across India and APJ. Support savings, operational efficiency, and improved customer outcomes through performance analysis and process improvements.

INIndiaOn-siteFull-timeMiddleSeniorEnglish RequiredBusiness Operations
ERPPMP

Description

  • Oversee program operations to meet agreed savings targets and operational KPIs.
  • Coordinate service supply chain work, including demand planning, ROI analysis, pricing, purchase order requests, delivery scheduling, and operational readiness.
  • Monitor operational performance, identify gaps, and coordinate corrective action.
  • Review and approve partner spending in line with established controls and timelines.
  • Manage service partner and vendor performance against cost, quality, turnaround time, and service-level targets.
  • Review performance with partners, vendors, internal stakeholders, and management teams.
  • Handle operational escalations and drive timely resolution through structured problem-solving and follow-up.
  • Analyze performance data, operational trends, and cost impacts to inform business decisions.
  • Prepare monthly and ad hoc KPI reports, dashboards, management presentations, and business updates.
  • Keep program documentation and SharePoint content accurate and up to date.
  • Work with cross-functional teams across India and APJ.
  • Run operational meetings, record decisions, and track owners and deadlines.
  • Find process improvement opportunities and develop recommendations.
  • Support projects and programs that improve operational efficiency, governance, and customer outcomes.

Requirements

  • Bachelor’s degree in supply chain, business, logistics, operations, or a related discipline.
  • More than five years of experience in supply chain, service supply chain, business operations, or a related field.
  • Practical experience managing partner or vendor operations is essential.
  • Program or project management experience is preferred; PMP certification is an advantage.
  • Good understanding of supply chain and service supply chain processes.
  • Strong analytical and problem-solving skills, including the ability to turn data into actionable insights.
  • Strong written, verbal, and presentation skills, with the ability to communicate effectively with cross-functional and management stakeholders.
  • Advanced Microsoft Excel and PowerPoint skills; experience creating dashboards and management reports is preferred.
  • Ability to manage multiple priorities, work independently, and perform well in a complex, fast-paced environment.
  • Knowledge of ERP systems; SAP S/4HANA experience is an advantage.
  • Customer- and results-focused approach with close attention to detail.
  • Strong meeting facilitation, stakeholder management, and follow-through skills.
  • Comfort working across countries, functions, and cultures in the APJ region.
  • Continuous improvement mindset and willingness to learn new processes and systems.

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