HP
HP
HP एक वैश्विक प्रौद्योगिकी और हार्डवेयर कंपनी है, जो उपभोक्ताओं और व्यवसायों के लिए कंप्यूटिंग, प्रिंटिंग, इमेजिंग और संबंधित उत्पाद उपलब्ध कराती है। इसके पोर्टफोलियो में लैपटॉप और डेस्कटॉप, पेशेवर और गेमिंग वर्कस्टेशन, मॉनिटर, सहायक उपकरण, 3D प्रिंटिंग सिस्टम तथा Instant Ink जैसी सेवाएँ शामिल हैं, जो स्याही की डिलीवरी को स्वचालित करती हैं। HP उत्पादों के पुनर्चक्रण और स्थिरता संबंधी पहलों का भी समर्थन करती है और काम, रचनात्मकता तथा रोज़मर्रा के घरेलू उपयोग के लिए व्यापक समाधान प्रदान करती है।

Business Operations Specialist, Service Supply Chain — HP

Coordinate HP’s service supply chain operations, partner governance, and KPI reporting across India and APJ. Support savings, operational efficiency, and improved customer outcomes through performance analysis and process improvements.

विवरण

  • Oversee program operations to meet agreed savings targets and operational KPIs.
  • Coordinate service supply chain work, including demand planning, ROI analysis, pricing, purchase order requests, delivery scheduling, and operational readiness.
  • Monitor operational performance, identify gaps, and coordinate corrective action.
  • Review and approve partner spending in line with established controls and timelines.
  • Manage service partner and vendor performance against cost, quality, turnaround time, and service-level targets.
  • Review performance with partners, vendors, internal stakeholders, and management teams.
  • Handle operational escalations and drive timely resolution through structured problem-solving and follow-up.
  • Analyze performance data, operational trends, and cost impacts to inform business decisions.
  • Prepare monthly and ad hoc KPI reports, dashboards, management presentations, and business updates.
  • Keep program documentation and SharePoint content accurate and up to date.
  • Work with cross-functional teams across India and APJ.
  • Run operational meetings, record decisions, and track owners and deadlines.
  • Find process improvement opportunities and develop recommendations.
  • Support projects and programs that improve operational efficiency, governance, and customer outcomes.

आवश्यकताएँ

  • Bachelor’s degree in supply chain, business, logistics, operations, or a related discipline.
  • More than five years of experience in supply chain, service supply chain, business operations, or a related field.
  • Practical experience managing partner or vendor operations is essential.
  • Program or project management experience is preferred; PMP certification is an advantage.
  • Good understanding of supply chain and service supply chain processes.
  • Strong analytical and problem-solving skills, including the ability to turn data into actionable insights.
  • Strong written, verbal, and presentation skills, with the ability to communicate effectively with cross-functional and management stakeholders.
  • Advanced Microsoft Excel and PowerPoint skills; experience creating dashboards and management reports is preferred.
  • Ability to manage multiple priorities, work independently, and perform well in a complex, fast-paced environment.
  • Knowledge of ERP systems; SAP S/4HANA experience is an advantage.
  • Customer- and results-focused approach with close attention to detail.
  • Strong meeting facilitation, stakeholder management, and follow-through skills.
  • Comfort working across countries, functions, and cultures in the APJ region.
  • Continuous improvement mindset and willingness to learn new processes and systems.

संबंधित नौकरियाँ

Grupo A365

Remote Call Center Sales Representative – Claro Upgrades

Grupo A365

Work remotely from Peru advising Claro customers and selling service upgrades. No prior call center experience is required; paid training and unlimited commissions are offered.

खोलें
Grupo A365

Remote Insurance Sales Call Center Representative

Grupo A365

A365 is hiring remote sales representatives for its dental insurance call center. The role involves contacting customers, explaining coverage, advising prospects, and closing sales, with uncapped commissions.

खोलें
Grupo A365

Remote Call Center Sales Advisor – Claro Upgrades

Grupo A365

Work remotely advising Claro customers on mass upgrades and making sales. No prior industry experience is required; training, unlimited commissions, and an internet allowance are offered.

खोलें
Grupo A365

Remote Call Center Representative – Entel, Peru

Grupo A365

Provide remote customer support for Entel, a telecommunications company, on rotating afternoon shifts.

खोलें
Grupo A365

Remote Call Center Customer Service and Sales Advisor

Grupo A365

Provide customer support and cross-sell Entel Chile services through a call center, working remotely from Arequipa. Handle customer inquiries and meet sales targets and performance indicators.

खोलें
Grupo A365

Remote Call Center Sales Representative, Peru

Grupo A365

Join Grupo A365 as a remote sales representative, supporting prospective customers through call center sales. Manage customer inquiries, work toward sales targets, and use negotiation skills to drive results.

खोलें
Grupo A365

Spanish-Speaking Call Center Representative

Grupo A365

Provide remote support to Entel Chile customers with mobile device issues and identify cross-selling opportunities. Earn unlimited commissions with A365.

खोलें
Grupo A365

Remote Call Center Sales Representative (Peru)

Grupo A365

Remote sales representatives are needed for Claro’s number portability campaign. Contact customers with other providers and offer promotions, with unlimited commissions.

खोलें
Grupo A365

Remote Customer Service and Cross-Selling Representative

Grupo A365

Provide remote customer service and cross-selling for A365, a business solutions company. Manage customer inquiries and sales, with a choice of morning or afternoon shifts.

खोलें
SEB